Coordinator of Student Success

5449

The Kroc School of Peace Studies trains the changemakers and peacebuilders of today and tomorrow. Kroc is the first stand-alone school of peace in the United States. Innovation in learning and programs is at the center of what we do and who we are. We combine theory and practice not just to understand crises and world issues but also to imagine new possibilities and develop solutions to humanitys urgent challenges from increasing inequality and violence to climate change. At Kroc people discover new ways of building more peaceful and socially just communities through a multidisciplinary lens and experiential learning. We look for passionate individuals who believe in the power of university learning to transform the world for the better.

The University of San Diego an engaged and contemporary Catholic institution was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972 USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth goodness and beauty. Inspired by this centuries old tradition of Catholic higher education the University welcomes people of all faith traditions and any or no religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanitys urgent challenges.

The Coordinator of Student Success serves as the primary lead for student success initiatives at the Kroc School with a strong student-centered and customer service-oriented approach. This position supports program management and broader Academic Affairs operations at the Kroc School. The Coordinator develops and implements programs that promote student engagement resilience and well-being while maintaining close collaboration with USDs services and resources.

The role manages key experiential learning components including practicums and study-abroad opportunities in partnership with faculty campus collaborators and external partners. The Coordinator also plans and executes major student events such as orientation graduation the winter celebration Kroc Pots and other community-building activities.

Responsibilities include maintaining accurate student records degree audits and resources to ensure compliance with program requirements. The Coordinator serves as the primary liaison for the Kroc School Graduate Student Association and as a bridge between students faculty and the Academic Programs team to advance student success and program excellence.

In collaboration with the Assistant Dean the Coordinator oversees the continuous assessment and enhancement of the student experience through surveys feedback mechanisms and targeted initiatives aligned with academic program goals and the Schools mission. The position also develops pathways for Kroc School alumni to engage in continuing education and professional development opportunities and leads ongoing initiatives to strengthen student success and career readiness.

Duties and Responsibilities:

Academic Administration

The Coordinator supports academic operations and student enrollment processes ensuring accurate records compliance and strong collaboration with faculty and campus partners. The role advances academic quality and student success through data-informed practices effective program management and continuous improvement initiatives.

• Conduct admitted student webinars in collaboration with the Director of Admissions Program Directors and campus partners.
• Collect analyze and interpret data on incoming students to support academic and operational decision-making.
• Support registration for online hybrid and certificate students including cohort registration.
• Manage student and program records degree audits and certificate issuance in coordination with Graduate Records and DARS.
• Engage with prospective and admitted students to clarify program requirements curriculum and registration processes.
• Manage experiential learning initiatives including practicums and study-abroad courses in collaboration with faculty and SOLE Global Center and the International Center.
• Collaborate with the Assistant Dean marketing and recruitment to develop academic policies procedures and lifelong learning pathways for students and alumni.
• Collaborate across Marketing Academic Affairs and Career Development to advance student success and post-graduate engagement.
• Lead assessment of the student experience including exit surveys and feedback tools and implement improvements to support academic quality well-being and resilience.
• Design surveys and feedback mechanisms to inform recommendations for academic program adjustments.
• Design and implement initiatives that enrich the student experience in alignment with program goals and the Kroc School mission.
• Serve as the Kroc School commencement marshal and represent the School on the universitys Commencement Committee.
• Review DegreeWorks records and assist in certifying students for graduation

Operational Logistics and Student Support

The Coordinator manages daily academic operations and student services to ensure efficient processes and a supportive learning environment. The role provides responsive communication oversees key logistical functions and coordinates with faculty and campus partners to promote student satisfaction and success.

• Provide outstanding customer service to students and stakeholders who come in contact with the Kroc School
• Reconcile invoices for students and track departmental budgets
• Provide supervision and mentoring of Federal Work Study students as assigned.
• Serve as liaison for student services and engagement including coordination with USD Grad Life Wellness and other campus partners.
• Collaborate with faculty advisors and the Academic Programs team to provide student support.
• Serve as the primary liaison to the Kroc Graduate Student Association (KGSA) supporting communication collaboration and student engagement initiatives.
• Maintain the Canvas orientation sites.
• Update student handbooks annually or as needed to reflect current academic policies program requirements and student support resources.
• Arrange and administer proctoring of exams as requested by faculty.
• Prepare letters forms and official correspondence on behalf of students faculty and administrators including verification letters and communications to external partners and agencies.
• Manage student communications by maintaining the Kroc School student listserv and roster. Share updates on registration important dates deadlines and other academic information with students.
• Maintain the Student Resources site with accurate updated and relevant information to support student success and ensure easy access to essential academic and program materials.
• Distribute and ensure that all Kroc students sign the graduate code of conduct.
• Assist with open campus requests waitlist questions and request for late add and withdrawals
• Make sure students requests/needs are addressed/responded to in a timely manner.

Event Coordination

The Coordinator plans and executes student and community events managing logistics and communications to ensure smooth operations and meaningful engagement.

• Lead the design and coordination of orientation graduation student holiday party winter celebration Kroc Pots and other student-centered and community-building events.
• Ensure that logistics are executed as desired including but not limited to venue reservation catering AV requirements parking and marketing materials coordination.
• Track RSVPs for Events and send reminders
• Assist with set-up and implementation and break-down of events.
• Oversee the nomination process for the graduation awards ceremony including the solicitation of the awards convening of the committee and the announcement of the and presentation of the awards.

Other Initiatives Duties

The Coordinator provides flexible support across academic and administrative functions ensuring continuity of operations and contributing to special projects. The role assists with scheduling onboarding and program logistics while advancing departmental goals and strategic initiatives.

• Serve as the backup Coordinator of Academic Programs by managing academic scheduling and supporting administrative functions to ensure seamless coordination of academic activities.
• Serve as back-up supervisor for work-study students managing their workload based on departmental priorities.
• Support the onboarding of visiting scholars including but not limited to arranging library access parking Banner ID USD ID and other necessary university services.
• Perform additional duties as assigned to support broader departmental goals and initiatives.
• Support the logistics of the Global Executive Seminar and Visiting Scholars Program

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications:

• Bachelors degree from an accredited college or university in peace and justice social innovation conflict resolution international relations higher education or a related field.
• Minimum two years of progressively responsible experience in administrative or customer service student affairs student success advising program coordination partnership management event planning and/or career development.
• Demonstrated experience planning and executing large-scale events.
• Demonstrated ability to prioritize tasks meet deadlines and work independently in a fast-paced academic setting.
• Excellent written verbal and interpersonal communication skills.
• Experience working collaboratively with faculty staff students and community partners.

Preferred Qualifications:

• Masters degree in higher education administration counseling peace and justice or a related discipline.
• Three or more years of professional experience in administration and customer service student success academic advising or event and partnership coordination.
• Familiarity with the Joan B. Kroc School of Peace Studies and its programs.
• Experience using CRM systems (e.g. Salesforce) learning management systems (e.g. Canvas) and student information systems (e.g. Banner or Degree Works).
• Experience with alumni engagement student programming or community partnerships.
• Fluency in a second language.

Performance Expectations- Knowledge Skills andAbilities:

• Strong organizational analytical and problem-solving skills.
• Ability to exercise sound judgment discretion and confidentiality.
• Skilled in planning and managing events of varying size and complexity.
• Effective collaborator able to work across teams and departments.
• Strong interpersonal skills and cultural competence in working with diverse student populations.
• Ability to use data and technology to track student engagement outcomes and program effectiveness.
• Skilled in professional use of digital tools including Canva and social media platforms (LinkedIn Instagram etc.) for communication and engagement.
• Demonstrated adaptability and initiative in a dynamic academic environment.
• Commitment to the mission of peacebuilding social justice and inclusive excellence.

$30.00 - $35.40 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical dental vision a retirement contribution given to you by the University and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience education and other factors including departmental budget.

Click the Apply Now button to complete our online addition please upload a cover letter and resume to your application profile for the hiring managers review. If you have any questions or difficulties please contact the Employment Services Team at

37.5 Hours per week

Closing date:Open until filled

Note: External job postings will be up for at least three days. After that time applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

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