Operations Analyst, LSS Customer Success & Services Team

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

As an Operations Analyst you will support deal managementoperations within the LSS Global Services Team. As programs in this business continue to grow you will partner closely withleaders tocoordinate themanagementprocess for pre-sales and closed-won dealsteam capacity planningDemand Plan completion & quality team communications andthe preparation of internal quarterly business reviewsand other strategic reporting needs.

This is a data-drivenrole which requires excellent organizationand attention to communication andcomfort working with large sets of as a project manager for key operational activities in addition to building cross functional role willenable our business to support LSS Customer Success & Global Services operations helping to ensure our customers are maximizing the benefits of our solutions.

Responsibilities: 

• Manages daily assignment communications and record keepingfor all implementation pilot enablement opportunitiesglobally including vetting & validating license Demand Plan completion 

• Maintains updated capacity plansforthe Global Services Teamto ensure equitable assignment processes 

• Completesregularreportingand data requests showcasingimpactofstrategic initiatives tointernalstakeholders 

• Conductsregular audits of pre-sales deals to ensureour deal management process isaccurate 

• Leverages Smartsheets and D365 to manageprogram pipeline updatecustomerdata 

maintaininputcompletionmetrics and pull reportingin timely cadence to support business operations 

• ManagesLSS Global Services CSAT surveyprocess to collect valuable feedback from internal and external customers 

• Interfaces withCS &Servicesleadership teamsonprogram logisticsandoperational needs 

• Assistsin creating and updatingprogram management assets includinginternalfacingresourceskey performance indicator (KPI) reports and communications 

• PartnerswithCustomer SuccessSales Operations Team toevolveprogrammaterials enhancements and requirements 

Qualifications :

Basic Qualifications: 

•  Bachelors Degree or equivalent experience

• 3years of experienceworking in an operations analytics orprogram/projectmanagement role

Preferred Qualifications: 

• Previous experience within a SaaS environment 

• Excellent verbal and written communication skills with the ability to document and communicate with internalstakeholders 

• Highly detail oriented and organized with ability to effectively prioritize and multi-task 

• Proficiency with MS Office 

• Experience workingwith Salesforce Dynamics and/or Smartsheets

• Ability to leverage numbers and insights to influence & drive sound decision making 

• Experience in communicating effectively and present to Senior Executives 

• Experience in working with Tableau SQL and/or Presto Anaplan a plus 

• Ability to effectively solve complex problems from high priority strategic initiative

   

Suggested Skills:

• Operations Analytics

• CRM Systems

• Smartsheet program management

LinkedIn is committed to fair and equitable compensation practices. 

The pay range for this role is $74000 to $119000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depthy of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :

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No

Employment Type :

Full-time