Total Rewards Specialist
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Job Location:
Towson, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
Total Rewards Administration
- Administer compensation and benefits programs including base pay health and welfare benefits retirement plans and tuition programs.
- Support annual and ad hoc compensation processes such as salary reviews job changes and market adjustments.
- Assist with benefits enrollments qualifying life events and employee education related to benefit offerings.
- Maintain accurate employee records in HRIS and benefits systems ensuring data integrity and compliance.
- Support compliance with federal state and local regulations related to compensation and benefits (e.g. FLSA ERISA ACA COBRA).
HR Service Center Operations
- Serve as a frontline resource in the HR Service Center responding to employee and manager inquiries related to benefits.
- Triage research and resolve service requests escalating complex issues as appropriate.
- Provide clear consistent guidance to employees while maintaining confidentiality and professionalism.
- Track inquiries and resolutions to ensure service level expectations are met and issues are properly documented.
- Contribute to the development and maintenance of knowledge articles job aids and standard operating procedures.
Operational Support and Reporting
- Prepare routine and ad hoc reports related to compensation benefits and service center metrics.
- Support audits surveys and data requests from internal and external stakeholders.
- Partner with payroll HRIS finance and vendors to ensure accurate processing and issue resolution.
- Identify trends in employee inquiries to support improvements in communication tools and processes.
Customer Service and Collaboration
- Deliver a positive employee experience through responsive accurate and service-oriented support.
- Collaborate with other members of the HR team to ensure consistent application of total rewards programs and policies.
- Participate in open enrollment employee communications and education initiatives as needed.
Requirements
- Work requires knowledge of human resource management including flexible benefits administration as well as the ability to effectively communicate both orally and in writing - acquired through a bachelors degree in business administration or related field. A high school diploma and five years of relevant work experience may be considered in lieu of a bachelors degree.
- Work requires skills in presentation data base maintenance and reporting program administration and written communications. Work requires knowledge of benefits and insurance principles - acquired through one to two years of Human Resources experience. Masters level coursework in Human Resources Development Organizational Development or related area may be considered as a substitute for some of the experience requirement.
- Work requires interpersonal skills sufficient to: conduct telephone surveys; make group presentations; explain policies and procedures in sometimes difficult situations and to people of varying educational levels and analytical ability; and assist employees with problems and complaints (51-80% of work time).
- Work requires analytical ability sufficient to anticipate or resolve problems and complications in benefit program administration.
- Work requires the ability to balance priorities meet tight deadlines work at a computer and follow up on details required to effectively administer programs all of which very frequently (51-80% of work time) produce a high level of mental/visual fatigue.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Sheppard Pratt offers inpatient, outpatient, home-based, school, and residential programs. Our programs and mental health services make healing a reality.
