EUC &nbspEngineer

Position: EUC Engineer

Location: Jersey City NJ

Position Overview

We are seeking a highly skilled EUC Engineer to join our global End User Computing team. This individual will be responsible for engineering deploying automating and supporting the modern Windows desktop environment across the enterprise. The role requires deep technical expertise strong problem solving abilities and the ability to operate effectively within a fast paced global environment.

You will work closely with other engineering teams service operations and security stakeholders to ensure a secure highly available and seamless experience for all end users.

Key Responsibilities

Windows Engineering & Endpoint Platform

• Engineer maintain and optimize a global Windows 11 desktop environment ensuring stability performance and security.
• Own OS image engineering lifecycle management configuration baselines and feature update strategies.
• Lead complex troubleshooting efforts using logs diagnostics and telemetry.

Modern Device Management

• Design implement and manage Microsoft Intune for configuration policy enforcement compliance application packaging and advanced device management.
• Lead Windows Autopilot deployments provisioning workflows and zero touch onboarding processes.
• Integrate Intune with Azure AD security baselines conditional access and compliance frameworks.

MECM (Microsoft Endpoint Configuration Manager)

• Drive all aspects of MECM administration and engineering including:
  • Task sequence creation and optimization (OSD refresh break/fix workflows)
  • Patch management and compliance reporting
  • Infrastructure health and performance tuning
• Implement and automate MECM related processes to reduce operational overhead.

Automation & PowerShell Development

• Design and maintain advanced PowerShell automation for:
  • Automation
  • Configuration enforcement
  • Remediation scripts
  • User provisioning
  • Data transformation and reporting
• Develop reusable automation modules that support engineering and operational workflows.

Monitoring & Digital Experience (Nexthink Nice to Have)

• Use Nexthink (or similar DEX tools) to monitor endpoint performance identify trends and proactively improve user experience.
• Develop custom remote actions dashboards and investigations (if Nexthink is available).

Operational Excellence

• Provide 3rd line engineering support for escalated desktop issues including collaboration with security networking server engineering and service desk teams.
• Participate in an on call rotation and support planned weekend engineering activity for global deployments.
• Maintain detailed documentation runbooks and architecture diagrams.
• Contribute to strategic projects such as hardware refresh OS migrations security initiatives and global transformation programmes.

Required Skills & Experience

Technical Expertise

• Extensive hands on experience with Windows 11 OS including registry file systems event logs troubleshooting techniques and performance tuning.
• Deep knowledge of Intune Autopilot and Azure AD device management.
• Strong engineering level experience with MECM including deployments task sequences and compliance.
• Advanced PowerShell developer capable of writing clean modular production ready automation.
• Experience with enterprise patching software distribution and GPO/modern policy management.

Bonus Skills

• Experience with Nexthink (dashboards investigations RA scripting).
• Knowledge of Active Directory Group Policy conditional access and security baselines.
• Understanding of end user hardware (laptops workstations peripherals) and driver/firmware lifecycle management.
• Familiarity with virtualization (VDI) remote access technologies and ITIL processes.