EUC Mac Desktop Engineer

Job Summary:
The Mac Desktop Engineer (Software & Hardware) JAMF is responsible for engineering supporting and continuously improving the enterprise macOS endpoint experience. This role blends macOS device management and automation with hands-on hardware diagnostics and repair for Mac computers and related peripherals. The Mac Desktop Engineer is expected to deliver macOS engineering projects with a focus on stability security scalability and enduser experience while adhering to enterprise standards and operational best practices.  The engineer will use JAMF Pro (and related tooling) to deliver secure scalable management improve Self Service workflows and ensure Macs meet enterprise security and compliance expectationswhile providing expert break/fix hardware support when needed. 

Key Responsibilities

• macOS Engineering & Endpoint Management (JAMF)

• Engineer implement and maintain macOS management capabilities using JAMF Pro including enrollment workflows configuration profiles policies and software delivery.
• Standardize and document configurations and policies to improve operational consistency and reduce manual intervention.
• Improve end-user experience through Self Service optimization and automation-driven workflows.
• Partner with Security/Identity teams to support modern onboarding and access workflows (e.g. identity-aligned enrollment and posture-based access patterns).

Software Delivery Packaging & Automation

• Package test and deploy macOS applications and updates; manage patching and software lifecycle to maintain security posture and stability.
• Delivers macOS engineering projects endtoend including design implementation validation documentation and operational handoff. Ensures JAMFmanaged Mac solutions are secure scalable supportable and aligned to enterprise EUC standards while improving user experience and operational efficiency.
• Support modern change practices through automation (including CI/CD-aligned approaches where applicable) and improve visibility through reporting and telemetry.
• Develop and maintain scripts and automations (e.g. Bash Python PowerShell where relevant to cross-platform operations) to reduce toil and improve reliability.

Mac Hardware Diagnostics & Repair (Break/Fix Lifecycle)

• Diagnose hardware failures on Mac devices (MacBook iMac Mac mini) using appropriate diagnostics and troubleshooting techniques.
• Perform component replacements and repairs (e.g. screens batteries keyboards and other FRU/component-level work) validate device health post-repair and coordinate parts/inventory activities.
• Execute device lifecycle tasks: new device setup reimaging/rebuilding system upgrades peripheral setup and migration support.

Security Compliance & Risk Alignment

• Implement and maintain endpoint security measures and ensure macOS devices align to enterprise security policies and compliance expectations.
• Support endpoint security tooling and posture visibilitycontributing to dashboards and recurring reporting for continuous improvement.

Customer Support Field/Onsite Support & Collaboration

• Provide advanced tier support for macOS incidents and requests; communicate clearly with end users and stakeholders providing status updates and resolution guidance.
• Collaborate with other IT teams (endpoint security network service management) to resolve complex issues and deliver cross-functional improvements.
• Contribute to onboarding migrations upgrades and EUC initiatives impacting the Mac user base.

Documentation & Knowledge Management

• Create and maintain technical documentation runbooks and knowledge articles; maintain accurate ticket notes and service records in the organizations ticketing system.

Qualifications :

Required

• 35 years experience in desktop engineering endpoint operations or macOS-focused EUC roles.
• Demonstrated experience with JAMF Pro administration (policies configuration profiles software deployment and troubleshooting).
• Strong macOS troubleshooting skills across OS applications and endpoint configuration.
• Hands-on experience diagnosing and repairing Mac hardware including common break/fix scenarios.
• Scripting/automation capability (Bash/Python preferred; PowerShell helpful for mixed environments).
• Strong communication and customer service skills; able to translate technical issues for non-technical users.

Preferred

• Experience modernizing macOS management practices (documentation standardization reporting/analytics automation-driven change).
• Familiarity with security tooling and posture reporting concepts for macOS endpoints (dashboards telemetry continuous improvement loops).
• Apple certification such as ACMT (or willingness to obtain).
• Experience supporting service management integration and workflow automation.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls as necessary. 
• Ability to go into corporate or client offices to work onsite as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer as necessary. 
• Ability to bend kneel crouch and reach overhead as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary. 
• Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary. 
• For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary. 
• For positions that require business travel and/or event attendance a valid drivers license and acceptable driving record are required as driving is an essential job function.

*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.   

USA Benefits (Full time roles only does not apply to contractor positions)

• Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options  
• Flexible Spending Accounts (Medical Transit and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

Yes

Employment Type :

Contract