EUC Transformation Consultant

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

EUC Transformation Consultant

Location-Phoenix AZ

Job Description:

We are seeking an experienced EUC Proactive Servicing Compliance & Colleague Experience Transformation Consultant to help evolve our End User Computing servicing model into a predictive proactive and preventative operating model. The role will focus on automation experience-led servicing live servicing channel optimization and compliance improvement across a large enterprise environment.

A core aspect of this role is understanding the colleague journey including identifying colleagues who experience friction or degradation but do not raise incidents (suffering in silence). The consultant will help ensure proactive servicing reduces avoidable demand on live support channels while improving compliance outcomes.

Key Responsibilities

Proactive Servicing Strategy & Operating Model

Assess the current EUC proactive servicing model tools workflows and outcomes

Assist in designing a future-state predictive proactive and preventative servicing operating model

Define how proactive servicing integrates across remote localized and onsite support teams

Live Servicing Channel Optimization

Analyze live servicing channels (e.g. walk-up chat phone) to identify avoidable demand

Design proactive and automated interventions to reduce live channel ticket volumes

Embed automation and self-healing to prevent issues from reaching live support

Define metrics to measure ticket deflection demand reduction and colleague impact

Colleague Journey & Experience

Map the end-to-end colleague EUC journey identifying friction degradation and recurring pain points

Identify issues colleagues experience but do not report through traditional support channels

Combine colleague insights with device health compliance and servicing data to surface hidden demand

Ensure colleague experience informs prioritization of proactive servicing and automation use cases

Automation Nexthink & Compliance Enablement

Operationalize proactive remediation using Nexthink FLOW and Remote Actions

Consult on design automation use cases that address both experience degradation and compliance-related issues

Embed proactive remediation to resolve compliance gaps before they require manual intervention

ServiceNow Operational Enablement

Provide guidance on ServiceNow operational deployment including:

Measuring adherence compliance and operational effectiveness

Articulating and tracking value creation from reduced tickets and improved compliance

Ensure ServiceNow supports proactive servicing and compliance behaviors

Required Qualifications

Proven experience implementing EUC or Digital Workplace proactive servicing models

Demonstrated success reducing live servicing channel demand through automation and proactive remediation

Strong hands-on experience with Nexthink specifically FLOW and Remote Actions

Operational experience deploying and driving adoption of ServiceNow

Experience improving compliance outcomes through proactive and automated servicing

Experience delivering transformational change in large complex organizations

Preferred Qualifications

Consulting background with both strategic and hands-on delivery experience

Experience with Digital Employee Experience (DEX) platforms and endpoint analytics

Strong ability to translate technical and compliance outcomes into measurable business value

EUC Transformation Consultant Location-Phoenix AZ Job Description: We are seeking an experienced EUC Proactive Servicing Compliance & Colleague Experience Transformation Consultant to help evolve our End User Computing servicing model into a predictive proactive and preventative operating model. ...