End User Computing (EUC) Engineer

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the End User Computing (EUC) Engineer is responsible for designing implementing and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements design scalable and secure architectures and ensure a smooth deployment and operation of desktop environments.

Responsibilities

• Designs end-to-end desktop solutions by analyzing business requirements assessing existing infrastructure and delivering scalable secure and high-performance architectures
• Designs and integrates application and desktop products including virtual apps and desktops to provide comprehensive and cohesive desktop solutions
• Configures and manages virtual machines session hosts virtual networks and storage to create and maintain virtual desktop environments
• Ensures proper image management user profile management and application delivery mechanisms
• Designs and configures network connectivity between on-premises infrastructure and cloud servers including network security measures such as firewalls VPNs and load balancers to ensure secure and efficient data transfer
• Optimizes desktop environments for performance scalability and user experience
• Monitors and tunes resource allocation load balancing and network bandwidth to ensure optimal performance
• Implements security measures including data encryption access controls and compliance requirements to protect desktop environments and ensure compliance with industry regulations and organizational policies
• Designs and implements high availability and disaster recovery solutions to minimize downtime and data loss
• Creates redundancy mechanisms backup strategies and failover mechanisms to ensure business continuity
• Sets up monitoring tools and processes to proactively monitor desktop infrastructure
• Identifies and troubleshoots performance issues system errors and network connectivity problems to maintain a stable and reliable environment
• Creates design documentation implementation guides and operational procedures policy documents and controls
• Leads and coordinates with cross functional teams to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others support teams agent owners security and network teams and application SMEs
• Writes tests validates and installs packages for software upgrades/patches
• Provides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware operating systems peripherals and other issues
• Coordinates facilitates and verifies projects across multiple environments
• Provides coaching mentoring and training to junior personnel to improve job skills and work efficiency

Requirements

• Bachelors degree in computer science information technology or a related field and six (6) years designing and implementing desktop solutions
• Or High School Diploma/GED and ten (10) years designing and implementing desktop solutions
• Extensive experience in network design including connectivity options firewalls VPNs and load balancers

Preferences

• Related certifications in A Azure Citrix Jamf Microsoft technologies etc.

Skills and Competencies

• Advanced knowledge of identity and access management concepts
• Excellent customer service skills
• Knowledge of security best practices data encryption access controls and compliance requirements
• Knowledge of virtual desktop services
• Strong analytical problem-solving and conceptual skills
• Strong knowledge of operating systems
• Strong knowledge of systems automation tools including PowerShell VB scripting or Shell scripting
• Strong knowledge of typical server applications and services (SCCM SQL Active Directory WSUS GPOs Jamf etc.)
• Strong verbal and written communications skills
• Understanding of performance optimization techniques monitoring tools and troubleshooting methodologies

Mac & Jamf Pro Engineering Responsibilities

• Architect and maintain Jamf Pro environments including configuration profiles policies smart groups inventory management and automated enrollment workflows.
• Design and implement Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) via Apple Business Manager.
• Develop macOS system baselines and secure configurations aligned with Bank standards CIS benchmarks and MDM capabilities.
• Build and maintain custom macOS packages scripts and automation frameworks to support software deployment patching and endpoint hardening.
• Engineer integrations between Jamf and enterprise systems such as identity providers certificate authorities security tools and logging solutions.
• Lead the lifecycle management of macOS versions including testing compatibility validation phased rollouts and communication plans.
• Create and optimize Jamf APIdriven automation for reporting remediation tasks inventory accuracy and configuration compliance.
• Develop reusable tooling using bash zsh or Python for Jamf Pro automation macOS compliance and device provisioning workflows.

macOS Platform Expertise

• Provide deep expertise in macOS system internals including architecture permissions FileVault MDM frameworks and security subsystems.
• Engineer solutions using Apple Business Manager features such as ADE VPP app deployment and device lifecycle workflows.
• Implement and maintain macOS identity integrations including certificate workflows SSO/conditional access and modern authentication on macOS.
• Evaluate and introduce new Apple ecosystem capabilities frameworks and endpoint technologies to improve reliability security and user experience.

Advanced Troubleshooting & Leadership

• Serve as the Banks subject-matter expert for macOS management providing escalation support for issues requiring deep OS-level analysis.
• Lead cross-functional efforts to modernize and standardize macOS endpoint management across the enterprise.
• Produce engineering documentation specific to macOS and Jamf Pro architectures build guides provisioning standards and operational runbooks.

Preferred macOS/Jamf Experience

• Professional Jamf certifications (200/300/370/400).
• Hands-on experience managing macOS in regulated or highly secured enterprise environments.
• Familiarity with macOS security tooling (e.g. Jamf Protect EDR solutions certificate management OS hardening frameworks).
• Experience integrating macOS devices into ecosystems primarily built for Windows environments (Intune Conditional Access Defender etc.).

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is intended to be onsite now or in the near future. Associates will have regular work hours including full days in the office three or more days a week. The manager will set the work schedule for this position including in-office expectations. Regions will not provide relocation assistance for this position and relocation would be at your expense. This position must bewithin a reasonable driving distance to Birmingham AL.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Operations Center

Location: