Head of Trustee Services

The Head of Trustee Services (AVP) will lead the consolidated Trustee Governance and Control & Risk Management functions within MPFTC. This role is critical for maintaining trustee integrity ensuring regulatory compliance and enabling growth opportunities post-eMPF transformation. The position carries fiduciary accountability to the Trustee Board and requires strong leadership to manage governance risk vendor oversight and quality assurance across complex multi-vendor operating models.

Position Responsibilities:

• 1. Trustee Governance & Regulatory Oversight
  Ensure the integrity of trustee governance by maintaining a robust governance framework and delivering accurate timely reporting to the Trustee Board and regulatory bodies. Drive compliance with all statutory obligations and regulatory requirements safeguarding the organizations fiduciary responsibilities and reputation.

  2. Risk Management & Control Framework
  Design and oversee an integrated risk and control framework across all platform interfaces and operational processes. Ensure effective risk identification mitigation and remediation to prevent regulatory breaches and operational failures thereby protecting financial and reputational assets.

  3. Vendor Risk Oversight
  Establish and enforce vendor governance standards including performance monitoring SLA compliance and resilience testing. Proactively manage vendor-related risks to ensure service continuity and operational resilience in a multi-vendor environment.

  4. Quality Assurance
  Lead quality assurance programs to monitor transaction accuracy and process integrity across eMPF integrations. Implement defect trend analysis and continuous improvement initiatives to minimize client impact enhance service reliability and maintain high levels of client trust and satisfaction.

  5. Change Governance & Operational Resilience
  Provide oversight for platform changes new releases and incident management processes. Ensure operational resilience and data integrity through robust governance of non-functional risks including cybersecurity and data quality controls.

  6. Growth Enablement & Strategic Integration
  Play a critical role in preparing and guiding the trustee services team to adapt to organizational growth and structural changes such as onboarding new trusteeships or platform enhancements. Ensure governance and risk frameworks are scalable and robust enabling smooth integration and operational readiness without compromising compliance or client experience.

Preferred Qualifications:

• 20 years of relevant experience with at least 10 years of managerial experience in trustee services risk management or regulatory governance within financial services.

• Strong communication and collaboration skills (liaising with internal and external stakeholders interacting and influencing various stakeholders to drive execution)

• Proven leadership experience managing multi-disciplinary teams and complex vendor ecosystems.

• Excellent stakeholder management skills including board-level and regulatory engagement.

• Strong understanding of MPF/ORSO schemes and eMPF platform operations.

• Relevant experiences in MPF/ORSO (e.g. addition of new funds scheme changes due to regulatory changes scheme merge change of administrator M&A transitions managing TPA relationships etc)

• Excellent command of spoken and written English and Chinese

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .