Application Support Engineer III
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Job Summary
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate Technology you will ensure the operational stability availability infrastructure mgmt. and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production and similar environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure.
- Design system automation build helpers and tools to reduce the human toil of application support
Required qualifications capabilities and skills
- Extensive experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques setting them up for large scale applications and services.
- Incident management Basic working knowledge of production incident management root cause analysis (RCA) and related follow ups to ensure closure of the issue
- Role implies collaboration with all levels of seniority including the developers business users and global production management teams.
- Hands on experience on scripting language any programming language and debugging for production issue and system automations.
- Hands on experience with private/public cloud Kubernetes or equivalent.
- Strong understanding of infrastructure costing with the ability to apply tuning mechanisms that optimize both performance and cost efficiency.
Preferred qualifications capabilities and skills
- Experience with ServiceNow platforms
- Understanding of software life cycle development
- Knowledge of document management system
Required Experience:
IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
