Level 1 IT Technician
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Reynolds Asphalt is a family-owned company that has been in business since 1981. Here at Reynolds Asphalt and Construction we pride ourselves on our ability to deliver high-quality service and value to our clients by utilizing the talents of our team members.
Do you enjoy meeting challenges and exceeding expectations You may find that you would like to come grow with an established company with a vision for the future like Reynolds Asphalt and Construction. RAC offers competitive wages solid benefits and a great work environment.
Come JOIN OUR TEAM and help us make our roads better!
Position Summary
The Level 1 IT Technician will serve as the first point of contact for end-user support addressing basic technical issues related to computers mobile devices telecommunications and A/V equipment. This role is designed for a proactive individual eager to learn the foundational elements of IT infrastructure and operations within a dynamic business environment.
Key Responsibilities
End-User Support:Providetimelyand professional first-level support for incoming IT requests and issues both in person and remotely.
Troubleshooting:Perform basic computer hardware and software troubleshooting for Windows and Mac environments.
Device Management:Assistwith the setup configuration and basic troubleshooting of mobile devices primarily iPhones.
Basic Networking:Assistin basic network troubleshooting including connectivity issues for workstations and peripherals (e.g. printers).
A/V and Telecom Support:Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices.
Documentation:Accurately document all support interactions resolutions and configurations within our ticketing system.
Learning & Development:Actively engage with the IT Manager to learn andassistin managing various IT facets including server management advanced networking and project rollouts.
Inventory Management:Assistwith tracking andmaintainingIT asset inventory.
Required Skills and Qualifications
Technical Aptitude:Basic understanding of computer hardware components and common software applications.
Operating Systems:Familiarity with common operating systems (Windows 10/11 macOS) and mobile platforms (iOS).
Communication:Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving:Strong analytical and problem-solving skills withkeenattention to detail.
Customer Service:A customer-focused attitude anda commitmentto providing quality support.
Eagerness to Learn:A strong desireto learn and adapt tonew technologiesand environments.
Experience:Prior help desk experience is aplus butnotrequired; relevant certifications (e.g. CompTIA A) are a plus.
ExpertiseLevel: Notethat this is for alevel 1 technician position.
Working Conditions
This position is basedinourmain officelocation.
The role may require occasional lifting of IT equipment (e.g. computers monitors) weighing up to 30 lbs.
Flexibility to respond to urgent IT issues outside of standard business hours when necessary.
Required Experience:
Manager
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Delivering professional road construction services and asphalt paving materials to the public and private sector across the DFW area.
