Human Services Case Manager

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Note: This position will receive a 2.5% Cost-of-Living Adjustment (COLA) which is not reflected in the salary listed in this posting. The increase will be effective February 1 2026 and will be reflected in paychecks beginning March 1 2026.

Opportunity awaits! Do you want the opportunity to match the needs of people in the community with available federal state and local programs or other resources to meet those needs Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly people with disabilities and communities Then we want to hear from you!

Summary of Duties

As a Human Services Case Manager you will:

Determine initial and on-going Medicaid eligibility for long term services and supports (LTSS) to develop and implement service plans to coordinate the provision of services for community-based care and nursing homes and to regularly review and update Medicaid eligibility and monitor service plans.

Major duties include:

Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following:

• Perform position duties in a manner that aligns with the agencys core values and promotes customer service and harmonious working relationships including treating all persons courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers supervisors and other work-related associations. Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrate openness to constructive feedback and suggestions in an effort to strengthen work performance. Actively engage in and contribute to a positive respectful and productive workplace culture and atmosphere.

• Screen and interview applicants/recipients relatives and other interested persons in the field to determine initial and on-going eligibility for Long Term Care Services health care social service diversion/transition and protective services needs. Inform clients of rights and methods of recourse.

• Develop detailed individualized case management plans for clients. Conduct on site field reviews using OR ACCESS CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services to clients according to rules regulations and the individual case plans. Conduct (direct and indirect) contacts with consumers or their authorized representatives.

Minimum Qualifications

A valid drivers license and acceptable driving record are required for this position.

A bachelors degree in a Behavioral Science Social Science or a closely related field;

OR

A bachelors degree in any field AND one year of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing);

OR

An associate degree in a Behavioral Science Social Science or a closely related field AND two years of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing);

OR

Three years of human services related experience (i.e. work providing assistance to individuals and groups with issues such as economically disadvantaged employment abuse and neglect substance abuse aging disabilities prevention health cultural competencies inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience effectively working independently using problem solving and critical thinking skills

• Experience analyzing information or situations to make good decisions within program rules and policies

• Professional communication skills required to interact with consumers community partner and co-workers

• Experience preparing and maintaining written narrative documentation of actions taken

• Experience interviewing to obtain information to evaluate the next steps to take in a process

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be Monday- Friday 8:00am-5:00pm

• Travel is required to meet business needs and to attend employee training classes.

• General office will visit clients hospitals nursing homes APD (Aging and People with Disabilities) offices and other providers.

• May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.

• May encounter situations requiring quick decision-making to ensure the safety of oneself or others.

• Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and could include evenings and weekends under certain circumstances. Work schedule specifics will be determined by the hiring supervisor.

• Fast paced environment with constantly evolving policies and procedures

• May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather.

• Will come in contact with animals.

• May be exposed to communicable diseases such as flu virus Covid-19 and MRSA.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information please visit Veterans Resources.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter please include the job requisition number.

• Email: