Customer Success Innovation Manager

Manage end-to-end innovation research studies (concept & product testing) deliver high quality insights and recommendations and act as a trusted client partner while coaching junior team members and ensuring excellence in project delivery. 

Key Responsibilities 

Client Consulting & Relationship Management 

• Serve as a trusted advisor by understanding client needs and delivering impactful insights. 

• Lead daytoday client communication; manage queries and tricky conversations with minimal senior involvement. 

• Present results with clear storytelling and actionable recommendations. 

• Participate in client planning/briefing meetings; link client needs to BASES solutions. 

Project Management & Delivery 

• Support proposal development and ensure designs meet specifications. 

• Align with internal teams on on test design questionnaires and analytical plans. 

• Execute and review questionnaires and study inputs. 

• Being able to execute studies end to end when needed. 

• Oversee project timelines and quality; communicate risks proactively. 

• Analyse data finalize reports and ensure on-time high-quality deliverables. 

Thought Leadership & Category Knowledge 

• Build deep understanding of category dynamics industry trends and BASES tools. 

• Provide early-stage consulting on innovation improvement and decision optimization. 

• Contribute to internal and client-facing thought leadership. 

Team & People Development 

• Coach and mentor junior analysts; review their work to strengthen analysis and storytelling. 

• Role model professional behaviour and collaboration across teams. 

Required Skills & Competencies 

• Strong analytical and problem-solving skills; ability to interpret forecasts. 

• Excellent communication and presentation abilities with consultative storytelling. 

• Solid project management organization and multitasking capability. 

• Strong business acumen client orientation and comfort in digital/virtual work environments. 

Knowledge & Tools 

• Marketing research methods statistics and experimental design. 

• Familiarity with inmarket data and innovation metrics. 

• Proficiency in MS PowerPoint Excel and Word. 

Education & Experience 

• Bachelors degree required; postgraduate/MBA preferred. 

• 4 years of experience in marketing research ideally with innovation testing (concept/product). 

• Experience coaching junior team members and presenting to clients. 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time