Lettings Operations Manager FTC 7393

Title: Lettings Operations Manager

Contract Type: 9 Month FTC

Salary: 55270 per annum to 61018 per annum (London weighted salary) or 47920 per annum to 53345 per annum (Regional salary) dependant on experience

Grade: 10

Reporting Office: London Stratford or Manchester Trafford.

Persona:Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 20th January 2026 - 23:00

Interview Dates: On a date to be confirmed

Please click here for the role profile -Lettings Operations

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Previous applicants need not apply - if previous application was regretted in the last 12 weeks.

Join our Lettings Team at L&Q:

We are currently recruiting for a Lettings Operations Manager to work with our Head of Voids & Lettings to deliver a sector-leading service across a large geographical region with direct responsibility for the financial and operational performance ensuring that customers receive the best possible experience of the service.

If this sounds like you we would love for you to apply!

Your impact in the role:

Ensure reliable and close partnership with the Head of Empty Homes and Lettings for the joint successful review and continuous transformation of the empty homes lettings and rehousing service providing efficient management and making recommendations around policy procedure and will include lettings allocations rehousing void management temporary accommodation and decanting. Support the Trusts key corporate objective of providing more new homes to rent across a range of tenures

What youll bring:

• Experience of business improvement benchmarking and service improvement

• A strong resource planning and management skills with ability to lead motivate and inspire other

• Highly developed financial awareness and commercial acumen.

• Experience in operational housing management and lettings is essential.

• Highly developed relationship client and/or stakeholder management skills with the ability to influence and negotiate.

• Excellent communication organisational and presentation skills with the ability to manage knowledge from external sources.

• Able to lead manage and motivate others to deliver against defined objectives in a demanding customer facing environment including the management of contracts and the relationship with sub-contractors.

• A strong resource planning and management skills with ability to lead motivate and inspire others.

• Ability to quickly interpret complex information and data and translate this into a business case for change.

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ