Cloud Services Ops, Associate Engineer

Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Major Responsibilities:

• Prioritize issues of varying severity and effectively manage the resolution or escalation of all issues within accepted service levels
• Manage cases efficiently within our ticketing system
• Facilitate communication between customers and internal teams to resolve issues
• Update managers and management team on ticket status as required
• Includes working with Cloud tools such as Apache Tomcat Zabbix ServiceNow Salesforce SALT SQLDeveloper Apache Directory Studio and VMWare
• Operating systems include Solaris Linux Windows

Core Competencies:

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Adaptable to Change: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty
Customer Focused: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Problem Solving Expertise: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at the first answers

Technical Agility: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry company product or technical knowledge; does well in technical courses and seminars.

Motivational Fit:
Must be able to prioritize and meet deadlines
Able to work and contribute to a team environment
Flexible detail oriented and organized with the ability to multitask and work independently
Ability to work in a fast paced environment

Preferred background:

• 2 years working in an IT Help Desk type environment.
• Understanding of Cloud technology
• Basic command line Linux Skills
• Basic Oracle skills
• Basic troubleshooting skills
  

Basic Qualifications:
Bachelors degree in Computer Science Engineering or other technical field of study

Must have or be able to obtain Security level clearance.

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $55000 - $65000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting.

Actual compensation may vary based on a candidates skills qualifications experience and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.

For more information about PTCs comprehensive benefits please visit our Careers Page.

Applications will be accepted on an on-going basis.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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