Implementation Manager EMEA
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Job Summary
At Pixaera were a passionate team of builders who are dedicated to delivering solutions that empower people. Today were leveraging Ai and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high risk industry. If you are a doer who thrives in a dynamic mission-focused environment join us!
Who are we
Were a passionate team of builders who are dedicated to delivering solutions that empower people. Today were leveraging AI and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high risk industry. If you are a doer who thrives in a dynamic mission-focused environment join us!
Who are we looking for
As an Implementation Manager you will sit at the critical intersection of Sales and Customer Success serving as the primary lead for a clients transition from signing the contract through to go-live.
Your mission is to own the technical and operational rollout ensuring that our immersive training solutions are seamlessly integrated into our clients ecosystems. You will be the architect of the onboarding journey coordinating internal resources and client stakeholders to accelerate time-to-value and drive early adoption.
The role will sit within the Customer Success team with the right candidate having the progression opportunity to lead and grow the implementation team.
Key responsibilities:
End-to-End Ownership
Execute the full client onboarding process for multiple clients simultaneously taking ownership of the projects from the moment a deal closes through to a successful go-live.
Project Planning
Develop detailed implementation plans that align with client expectations ensuring all milestones are tracked and met.
Technical Integration
Coordinate with client IT Safety and Learning teams to navigate technical hurdles security reviews and platform integrations. Including VR hardware/setup support where required.
Tailored Enablement & Training Workshops
Develop instructional materials user guides and reporting frameworks tailored to the clients specific deployment needs.
Stakeholder Management
Build strategic long-lasting relationships with key client leads serving as their trusted advisor during the high-stakes implementation phase.
Pre-Sale & Pilot Support
Work closely with Account Executives to support pilots and trials showcasing Pixaeras value to prospective high-value clients.
Support and Issue Resolution
Act as the first line of support during implementation applying incredible problem-solving skills to remove any friction that slows down adoption.
Cross Functional Collaboration
Work closely with the Product and Content teams to translate client requirements into actionable feedback helping shape the future of the Pixaera platform.
Who are you
A successful candidate will have the following skillsets and experience:
Proven experience leading or supporting the onboarding and project delivery of complex SaaS solutions.
Exceptional attention to detail with the ability to manage multiple high-priority implementation projects simultaneously.
A desire to help a startup scale from seed to IPO thriving in a fast-paced high-growth environment.
Experience leading meetings with senior stakeholders (IT Safety and HR) and driving project outcomes through clear communication.
Naturally tech-savvy and comfortable learning new technologies including AI VR/hardware and LMS integrations.
A proactive approach to troubleshooting; no problem is too big or too small to tackle for our clients.
Experience in the Learning & Development or LMS space is highly beneficial but not essential
What you must be:
Passionately customer-focused always aiming to understand and meet their needs.
Obsessive about quality and user experience striving for excellence in everything you do.
A team player valuing collaboration and open communication.
Adaptable and resilient ready to face the dynamic challenges of a start-up environment.
Willing to travel to customer sites as required
Be based in London or Manchester
We are a remote first company however in person collaboration will be required at one of our hubs in Manchester or London UK
How do we support and benefit our employees
Fully remote set-up with 2x company-wide meetups per year to meet and bond with your colleagues.
All the equipment you need to succeed provided by Pixaera.
25 days of company vacation allowance per year in addition to local public holidays. If there is a public holiday that you would rather work let us know and you can swap it for another day in lieu.
Competitive stock options.
At Pixaera were committed to building a workplace where everyone feels respected supported and empowered to thrive. We believe that diverse perspectives fuel creativity and innovation which is why we celebrate individuality and foster an environment of inclusion and belonging.
Were proud to be an equal opportunity employer discrimination of any kind has no place here. No matter your background identity or lived experience youre welcome at Pixaera.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Revolutionize your safety training with Pixaera’s immersive technology and build a resilient safety culture.
