CRM Sr Manager Digital Platforms

Somerville, NJ - USA

Monthly Salary: $ 115398 - 167845

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

About Us

Be a part of the worlds most powerful force in medicine where every role is important in changing lives.

Learn from others and be inspired. Work hard to solve for unknowns. Chase solutions. Be a part of something greater.

At Mass General Brigham we know it takes a range of talented professionals to advance our missionfrom doctors nurses business professionals and tech experts to dedicated researchers and systems analysts.

Were helping patients get the best care possible by working on digital health experience analyzing big data to streamline the delivery of care and reaching out to medically complex patients to better understand their needs.

Job Summary

The Opportunity

The MGB Digital Patient Experience team is seeking an experienced CRM leader Sr Manager of Digital Platforms who is passionate about leveraging Salesforce to enhance customer and patient engagement. As a key member of the Patient Experience team you will shape the CRM strategy manage the roadmap and oversee the design and delivery of scalable CRM solutions that improve business outcomes and customer insights.

You will lead a cross-functional team and collaborate closely with stakeholders across IT business and clinical groups to ensure CRM solutions meet organizational needs drive adoption and deliver measurable value.

Qualifications

What Youll Do

Act as the product owner in leading the prototyping and delivery ofCRMsolutions includingbut not limited to:

Roadmapownership& Creating assessments

Drafting andfinalizingfunctional requirements

Managing productdevelopment

Liaisonbetween business stakeholders and the Customer Intelligence teams to brainstormnew ideasand estimate viability for new product ideas.

Working closely with the internalBusiness Engagement PMOand Enterprise ArchitectureteamsofMGBDigitalPlatform Management team.

Lead team of Salesforce Software Engineers and Quality Assurance engineers to buildscalable and reliable solutions.

Leverage Declarative Configuration hands-on to rapidly prototypenew solutionsto ensure their feasibility

Collaborate cross functionally withlargerITdepartmentsbusinessstakeholdersand theCritical Incidentteam to drive the adoption of these products

Develop AI-supported QA processes to effectively manage testing strategies

Define KPI metrics todemonstratean ROI of deployed CRM applications

Participate in an 24x7x365 on-call rotation supporting CRM solutions

Required Experience & Skills

Bachelors degree in engineering mathematics computer science other relatedfields

8 years of professional experience with at least 5 years focused on CRM/Salesforce strategy product ownership or program management.
Salesforce Certifications required: Platform Administrator and Platform Developer I

Understanding of UX design - able to discuss and sketch out ideas and wireframes quickly

Excellent communication presentation and stakeholder management skills.

Experience withrequirementsgatheringroad mapping and CRM solution design.

Comfortable working in a dynamic analytics-oriented group with several ongoing concurrentprojects

Preferred Qualifications

1012 years of overall professional experience with significant leadership in CRM strategy and delivery.

Prior experience managing Salesforce engineering and QA teams.

Advanced Salesforce certifications (e.g. Data Architect Application Architect orIntegrationArchitect).

Proven ability to drive CRM transformation initiatives in complex organizations.

Experienced with Salesforce Health Cloud and EHR integrations preferred.

Together were connecting premier hospitals and health professionals to help serve patients and communities with high-quality safe and accessible care.

Mass General Brigham provides a welcoming environment to employees patients and families.

Additional Job Details (if applicable)

Working Model Requirements

M-F Eastern Business Hours Full Time required
Hybrid model includes in person onsite work at MGB local sites weekly or monthly to be determined based on business needs
Must be flexible for weekly or monthly in person stakeholder meetings team meetings and internal customer needs
On remote workdays employees must use a stable secure and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment
24x7x365 on-call rotation supporting CRM solutions

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$115398.40 - $167845.60/Annual

Grade

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Required Experience:

Manager

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striv...