REF89601OProgram Analyst EIT Service Desk 1 to 3 years
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Ensure all issues are quantified via ticketing tool (Service Desk Plus) Guide end users basis their queries FCR support for password reset/ account unlock Ensure email TAT is adhered to Co-ordination with functional groups to address issues Active listening and probing skills Assistance with Chat Support during peak hours Liaising with Shift Lead for any potential escalations
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project / Program Management
- Program Management
- Data Collection
- Military Experience
- Microsoft Powerpoint
- Earned Value Management
- Sharepoint
- Microsoft Project
- Budgeting
- DoD Experience
- Financial Management
- Contracts
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
