Technology Ops Support I

Work with all areas of Dominos Pizza WRC and the franchise community or their representatives to accurately clean and correct all menu and coupon related requests. This may include inventory new products menus coupons recipes pricing system settings security and any other related data information.

Main responsibilities

Manage and deploy recommended offers to Dominos corporate and franchise stores (50%) 

• Partner with Marketing and Analytics & Insights teams to align on proposed offer changes

• Configure tailored offer portfolios for store deployment
• Conduct thorough testing to ensure offer accuracy and quality standards
• Ensure timely delivery of updates in accordance with established SLAs

Provide Menu Management configuration services for Dominos franchisee stores (25%) 

• Ensure all franchisee requests are reviewed and scheduled 
• Communicate the scheduled updates with franchisee requestors to ensure all timelines are satisfied 
• Test all updates to ensure strict quality 
• Deliver all system controls upgrades in a timely fashion within customer requirements 

• Maintain and clear all requests daily from the Setup mailbox 
• Assist with Menu Management implementations requiring a large resource base 

Identification and problem resolution for Menu Management data in the store community (15%) 

• Resolve franchisee issues to include food cost issues or menu changes. 
• Compile franchisee quality metrics for management review 
• Test corrective actions prior to deployment of menu or inventory changes 

Pulse new product assistance (10%) 

• Assist with new product deployment when required 
• Test the proposed fixes and new products for functionality  

• Supplement Deployment group when upgrading major version of POS system 

• Assist with any special deployment activities when required 

Qualifications :

1. Bachelors degree in computer science or comparable experience preferred. 
2. Three or more years supporting a Windows technical environment remote retail system support technology deployment projects and Quality reporting. 
3. MS SQL Scripting MS Office and reporting skills. 
4. Ability to be on-call and handle off-hours support calls. 
5. Excellent customer service skills. 
6. Excellent oral and written communication.

Additional Information :

Benefits:

• Paid Holidays and Vacation 
• Medical Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness nutrition and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions 
• 15% off the purchase price of stock 
• Company bonus 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time