Client Technical Support Agent, Healthcare Revenue Cycle (Remote)
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Job Summary
As our Client Technical Support Agent you will deliver software support to clients and respond promptly to both routine and emergency support requests from clients and team members.
You will have the opportunity to:
- Troubleshoot product and technical issues
- Assess severity and scope of issues inquiries and requests.
- Communicate with clients by phone and email
- Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce)
- Escalate complex issues to technical and product teams with complete and accurate information
- Manage customer and user configurations
- Educate and empower customers to maximize the use of products tools and services
- Stay current on all product and service updates
- Monitor system status and communicate issues internally and externally
- Initiate proactive customer communications
- Apply Knowledge-Centered Service (KCS) practices including maintaining knowledge articles for internal and external use
- Document solutions in reusable articles to support future issue resolution
- Foster relationships between customers and the Experian brand through every interaction.
Qualifications :
- 2 years experience with research and reconciliation skills
- Bachelors degree is beneficial
- 2 years experience in Healthcare IT Healthcare technical support or Healthcare SaaS industry
- Salesforce proficiency is beneficial
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: Experian our people and culture set us apart. Were deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what truly matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.
Want to see what life at Experian is really like Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related skills experience and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal state and local law including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business Development
- Apprentice
- Asset Management
- ABAP
- IT Strategy
- Manufacturing
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
