Calibration Lab Service Coordinator
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Job Location:
Newnan, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
JOBDUTIES:
Receiving & Shipping
Receive new products and customer returned units for calibration.
Prepare and ship units back to customers or external vendors as.
Verify paperwork serial numbers and documentation accuracy for all incoming and outgoing items.
Calibration Documentation
Print and issue calibration certificates and calibration stickers.
Ensure all documentation meets company ISO and customer requirements.
Upload file andmaintaincalibrationreports and records.
Process all Calibration Lab return authorizations (RA) to and through the Cal Lab and Service Departments
Vendor Coordination
Reachout toexternal calibration vendors for quotes and lead times.
Coordinate shipments and communication with third-party calibration service providers.
Track vendor performance and escalate delays when needed.
Communicate with vendors to ensure correct services are performed.
Database & System Management
Maintainaccurateand up-to-date information in METTEAM and Service Central.
Enter calibration results update asset information and close work orders as.
Monitor system accuracy and report discrepancies.
Customer & Internal Support
Communicate daily with internal personnelregardingjob status priorities and special requests.
Provide updates to external customersregardingcalibration progress lead time and shipping status.
Coordinates effortsofcalibration and repair activities with technicians to properlyexpediteall products.
Manages time effectively to ensure smooth and organizedprocessin RA resolution.
Assistwith resolving customer issues related to calibration documentation or RMA processing.
Supports theobjectiveof Total Customer Satisfaction and functions as a team member in support/assistanceof meeting goals of the M&C Division.
Job Requirements:
Ability toliftupto60lbs.
Ability to stand walk and handle instruments for extended periods.
Good mechanical dexterity
Ability to be team-oriented individual dedicated to customer satisfaction
Ability to work well with group associates and other company personnel
Ability to be well organized and self-starter
Ability to multitask in a fast-paced environment and manage shifting priorities.
Strong attention to detail and ability tomaintainaccuraterecords.
Ability to communicate well in both oral and written media
Strong customer service mindset and professional demeanor.
Minimum Qualifications:
High school diploma or GED.
2years experienceinthe handlingand documentation of technical equipment.
2years experiencein a manufacturing environment related to shipping and receiving
1 year of administrative experience including Microsoft Office.
1 year of experience using databases and software systems in a manufacturing environment
PreferredQualifications:
Technical orassociate degree
Knowledge of ISO17025 Certification
Experience with METTEAM and Service Centralsoftware system
Experience using SAP
Basic understanding of calibration processes
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
Are you being referred to one of our roles If so ask your connection at Yokogawa
about our Employee Referral process!
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Yokogawa is a leading provider of Industrial Automation and Test and Measurement solutions. Combining superior technology with engineering services, project management, and maintenance, Yokogawa delivers field proven operational efficiency, safety, quality, and reliability.
