Manager, Merchant Implementation, Europe

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Were hiring a Manager Merchant Implementation this role you will lead the Merchant Implementation team across Europe which guides strategic and enterprise merchants through the process of onboarding to eBay via their third-party inventory software or our user interface. This role reports to the Director of Global Connectivity Strategy & Operations in the Markets organization at eBay.

What you will accomplish...

• Responsible for development of processes and standards relating onboarding sellers via third-party software eBays Seller Hub or eBays file upload tools including alignment with various collaborators to ensure ideal experiences for sellers

• Ensure sellers are trained on and set up their accounts in accordance with marketplace standards and guidelines for success on eBay

• Use feedback industry trends and subject matter expertise to develop a point-of-view and influence internal collaborators such as Partner Management Account Management and Product to ensure the right products and policies are in place for seller success

• Drive continuous cross-functional improvement initiatives to enhance processes tools and frameworks employing data on partner and seller performance to find opportunities

• Assist team with troubleshooting sellers issues before raising to other teams

• Ensure team is noting progress and data points optimally within Salesforce

• Analyze team data and report weekly on team benchmarks wins challenges and trends socializing key points across the business

• Effectively lead meetings and communicate key messages with internal and external collaborators and leadership

What you will bring...

• 8 years of project management program management or professional services roles including at least 3 years of team management experience preferably with geographically dispersed teams

• An effective understanding of APIs and the product lifecycle as well as experience troubleshooting software issues

• Experience leading large-scale projects for internal teams and external customers

• Ability to communicate effectively with a wide range of audiences both technical and commercial including senior leadership adjusting messaging appropriately for each audience

• Experience crafting and optimizing cross-functional processes

• Proven ability to influence and gain alignment with partners across Product Development Operations and Business teams

• Experience using Jira Monday or similar ticketing systems

• Knowledge of Salesforce or other CRM software

Additional Skills:

• A passion for ecommerce marketplaces and third-party partnerships

• Strategic problem-solving communication analytical and organizational skills

• Ability to prioritize according to business needs

• Values people ethics commitment fun and an engaging culture

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