Client Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for ambitious collaborative and commercially aware individuals with an understanding of supporting digital data and technology transformation within Central Government or wider Public Sector.

This role is ideal for someone who wants to develop into a trusted advisor and grow towards Account Director or Client Director responsibilities over time.

What does this role involve:

Build and maintain positive working relationships with stakeholders within Central Government organisations supporting daytoday engagement and coordination.
Support clients and internal teams in digital transformation initiatives including cloud migration target operating models digital by design datadriven services AI and innovation.
Help customers understand the benefits of transformation and support them through early stages of complex technology decisionmaking escalating to senior leads where appropriate.
Support consultative conversations: gathering information understanding client challenges identifying needs and helping frame potential solution areas.
Assist in shaping new business opportunities by researching context preparing materials and working closely with senior Client Directors to qualify and progress demand.
Support senior Client Directors in preparing for customer meetings QBRs workshops and presentations by gathering inputs creating drafts and capturing actions.
Support the customer journey across the account lifecycle by coordinating activities tracking actions and helping progress opportunities through to delivery handover (rather than owning endtoend delivery).
Contribute to account activity by helping maintain plans preparing summaries and supporting teams in aligning on goals priorities and roadmaps without owning account strategy.
Participate in customer engagements and stakeholder discussions supporting senior colleagues and contributing to meetings without leading full engagements independently.
Stay informed about evolving digital and technology trends and identify opportunities to improve the delivery of public services in the UK sharing insights with the team where relevant.
Demonstrate a strong desire to collaborate learn and continuously develop your understanding of public sector needs and digital transformation.
Communicate clearly and professionally adapting your style to different audiences and contributing to compelling documentation presentations and discussions.

Qualifications :

What do you need to succeed in this role:

Experience working or supporting with Central Government Public Sector or other highly regulated organisations ideally within digital data or technology transformation programmes.
Experience in a client-facing consulting strategy delivery or business development support role ideally within technology or public sector digital transformation.
Experience supporting presales activities and working collaboratively with delivery and consulting teams to prepare materials gather inputs and coordinate next steps.
Demonstrated ability to take a consultative approach to problemsolving asking good questions understanding client needs and supporting the development of solution options.
Strong communication and stakeholder management skills with the ability to engage confidently with a range of internal and external stakeholders.
Good organisational and analytical skills able to track actions maintain CRM entries and support the progression of opportunities.
An ambitious attitude and a desire to learn and grow within a high-pressured but highly supportive environment.

Desirable (Nice to Have):

Exposure to the Microsoft partner ecosystem with an understanding of how Microsoft and partners collaborate to support public sector transformation.
Existing relationships with Microsoft (e.g. PDMs Account Managers Public Sector units) or the ability to build them quickly.
Experience working for a Microsoft Partner focused on the public sector.
Understanding of UK Government digital standards such as: Government Service Standard Technology Code of Practice NCSC principles
Experience supporting public sector bids or frameworks (coordination-level experience is sufficient).
High-level understanding of modern cloud and data technologies with the ability to explain basic concepts to nontechnical audiences.

Additional Information :

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (Hitachi) you consent to Hitachi collecting and storing your personal information (including your name job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at of scams

Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.

All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.

Remote Work :

Yes

Employment Type :

Full-time

We are looking for ambitious collaborative and commercially aware individuals with an understanding of supporting digital data and technology transformation within Central Government or wider Public Sector.This role is ideal for someone who wants to develop into a trusted advisor and grow towards A...

This role is ideal for someone who wants to develop into a trusted advisor and grow towards Account Director or Client Director responsibilities over time.

What does this role involve:

Build and maintain positive working relationships with stakeholders within Central Government organisations supporting daytoday engagement and coordination.
Support clients and internal teams in digital transformation initiatives including cloud migration target operating models digital by design datadriven services AI and innovation.
Help customers understand the benefits of transformation and support them through early stages of complex technology decisionmaking escalating to senior leads where appropriate.
Support consultative conversations: gathering information understanding client challenges identifying needs and helping frame potential solution areas.
Assist in shaping new business opportunities by researching context preparing materials and working closely with senior Client Directors to qualify and progress demand.
Support senior Client Directors in preparing for customer meetings QBRs workshops and presentations by gathering inputs creating drafts and capturing actions.
Support the customer journey across the account lifecycle by coordinating activities tracking actions and helping progress opportunities through to delivery handover (rather than owning endtoend delivery).
Contribute to account activity by helping maintain plans preparing summaries and supporting teams in aligning on goals priorities and roadmaps without owning account strategy.
Participate in customer engagements and stakeholder discussions supporting senior colleagues and contributing to meetings without leading full engagements independently.
Stay informed about evolving digital and technology trends and identify opportunities to improve the delivery of public services in the UK sharing insights with the team where relevant.
Demonstrate a strong desire to collaborate learn and continuously develop your understanding of public sector needs and digital transformation.
Communicate clearly and professionally adapting your style to different audiences and contributing to compelling documentation presentations and discussions.

Qualifications :

What do you need to succeed in this role:

Experience working or supporting with Central Government Public Sector or other highly regulated organisations ideally within digital data or technology transformation programmes.
Experience in a client-facing consulting strategy delivery or business development support role ideally within technology or public sector digital transformation.
Experience supporting presales activities and working collaboratively with delivery and consulting teams to prepare materials gather inputs and coordinate next steps.
Demonstrated ability to take a consultative approach to problemsolving asking good questions understanding client needs and supporting the development of solution options.
Strong communication and stakeholder management skills with the ability to engage confidently with a range of internal and external stakeholders.
Good organisational and analytical skills able to track actions maintain CRM entries and support the progression of opportunities.
An ambitious attitude and a desire to learn and grow within a high-pressured but highly supportive environment.

Desirable (Nice to Have):

Exposure to the Microsoft partner ecosystem with an understanding of how Microsoft and partners collaborate to support public sector transformation.
Existing relationships with Microsoft (e.g. PDMs Account Managers Public Sector units) or the ability to build them quickly.
Experience working for a Microsoft Partner focused on the public sector.
Understanding of UK Government digital standards such as: Government Service Standard Technology Code of Practice NCSC principles
Experience supporting public sector bids or frameworks (coordination-level experience is sufficient).
High-level understanding of modern cloud and data technologies with the ability to explain basic concepts to nontechnical audiences.

Additional Information :

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

Hitachi Solutions

Hitachi solutions is the global leader in delivering success with business applications based on Microsoft Cloud, including Dynamics 365. With deep industry expertise and the latest technologies around ERP, CRM, Field service, BI, IOT and Ecommerce, we help companies transform their b ... View more

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