Front of House LDN

Were looking for a confident and exceptionallyorganised Front of House team member to be the welcoming face of our agency.

are you a natural organiser with solid reception and office support experience

...have you had hands-on involvement in meetings and events including catering

known for your impeccable attention-to-detail and calm can-do approach

excited by the idea of working in a fast-paced creative environment

If this sounds like you wed love to hear from you!

ABOUT US:

300 strong global brand agency

100% independent

27 years young

8 studios around the world

Offering unrivalled creativity at global scale Bulletproof is the worlds largest independent brand agency. Across eight studios 400 liked-minded individuals create desire through disruption delivering Growth Standout and Fandom for our clients. Truly independent we pride ourselves on shunning convention and getting sh*t done; above all we march to the beat of our own drum.

As a business we blur the lines between insight innovation strategy design digital and environmental; all the while bringing our clients the very best of the best.

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD

We believe in the power of creativity to influence human behaviour affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE

We celebrate human connectivity and culture and believe diversity delivers richer deeper thinking with an infectious energy.

WE BELIEVE NAÏVEity breeds brilliance

We believe remaining relentlessly curious and open to new possibilities leads to purer more interesting and uncharted creative solutions.

ABOUT THE ROLE:

As Front of House you will be supporting the Office Manager in the smooth running of the office and client and internal events. Due to the nature of the role you will be required to be in the studio five days a week from 8.30am to 5.30pm.

Your main duties and responsibilities will include:

Front of House

• Setting up the studio each day including handling milk and fruit deliveries.
• Conducting daily studio checks to ensure everything is in good working order and reporting any issues to the Office Manager.
• Ensuring the reception and communal areas remain presentable at all times.
• Holding weekly meetings with the Office Manager to discuss workflow for the week.
• Creating and circulating a weekly schedule of events to key people in the agency.
• Dressing Front of House for events (e.g. Easter Christmas Pride).
• Meeting and greeting clients and visitors organising refreshments and announcing arrivals to relevant team members.
• Regularly liaising with Client Services regarding meetings and workshops supporting them with refreshments and recommending suitable food outlets aligned with business core values.
• Setting up client workshops and meeting rooms ensuring correct equipment is in place and refreshments are served and all areas are presented to a consistently high standard.
• Answering calls and ensuring messages are passed to the appropriate people in a timely manner.
• Ensuring appropriate messages are set on the Bulletproof phone when the office is closed.
• Liaising with building security regarding visitors and deliveries.
• Checking sorting and distributing deliveries and post.
• Booking couriers and overnight deliveries.
• Creating and compiling the agencys internal monthly newsletter.
• Staying up to date with restaurants and bars in Covent Garden working with the Office Manager to build a recommendations list for clients and visitors.
• Renewing the annual TV licence for the business Facilities.
• Ensuring crockery and utensils are in good working order and liaising with the Office Manager prior to ordering new supplies.
• Regularly monitoring meeting rooms to ensure they are tidy. Informing the Office Manager of any furniture requiring repair or steam cleaning and notifying IT of any faulty equipment.
• Ordering food drinks milk and groceries for the agency. Ensuring kitchens are fully stocked and regularly replenishing the tea and coffee drinks stations and drinks fridges throughout the day including purchasing ad-hoc items when stock is low.
• Ensuring bathrooms are stocked with essential items ie. toilet paper hand soap air freshener and monitoring stock of Soapsmith products.
• Monitoring office cleaning standards to ensure all tasks are completed to a high standard liaising closely with the Office Manager and reporting any damages or repairs.
• Supporting the People team with the onboarding of new joiners ensuring they are well looked after and receive a full office induction on their first day including security procedures for accessing and leaving the agency/building.
• Supporting the Office Manager by staying up to date with local area matters within the local area including attending the Heart of London meetings.

Events & Catering

• Working closely with the Office Manager to organise internal events including monthly welcome breakfasts Thursday drinks birthday spreads and creative workshops (e.g. Christmas wreath making) as well as supporting the organisation of the summer party Christmas party and the annual Bulletproof Kids Christmas Party.
• Working closely with Client Services to ensure all client events run smoothly through clear and regular communication.
• Managing the senior team birthday calendar and arranging cakes for key birthdays liaising with the Executive PAs.
• Being an active member of the Culture Crew supporting the delivery of internal events.

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below we could be a perfect match!

• Ability to multi-task effectively and a can-do attitude
• Excellent written and verbal communication skills
• Warm personality and excellent phone manner
• Exceptional attention to detail and problem-solving skills
• Proactive flexible team member with well-developed interpersonal skills
• Excellent organisational skills
• Excellent planning and time management skills
• Proficient in Microsoft Office and Apple products

In line with our three core beliefs were looking for people that share our community spirit and are curious enough to question the status quo. Could this be you If so apply below!

Competitive benefits package