Customer Support Specialist based Porto Onsite

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Customer Support Specialist

Location: Porto Portugal
Contract Type: Full-time (On-site)
Languages: French(C2) English (B2)

Working Hours: Rotational shifts

Monday Saturday: 07:00 19:00

Role Overview

We are looking for a service-driven and detail-oriented Customer Support Specialist to support French-speaking customers for a premium lifestyle and consumer brand.
You will be based on-site in Porto delivering personalized support for digital products and services while ensuring a high-quality customer experience in a regulated environment.

Key Responsibilities

Handle incoming customer inquiries via phone chat and email in Slovenian
Support customers with account-related requests product guidance order status and basic device troubleshooting
Ensure full compliance with brand quality and regulatory standards including strict age-verification procedures
Accurately document all customer interactions in English within internal CRM systems
Identify customer needs and provide appropriate solutions or escalate when required
Stay up to date with product updates campaigns and support processes
Work flexibly across rotating shifts including evenings and weekends

Ideal Candidate Profile

Native or C2-level fluency in French
English proficiency at B2 level or higher
Strong customer service and communication skills
Comfortable using digital tools and supporting electronic products
Previous experience in customer support retail or consumer-focused roles is an advantage
Detail-oriented professional and empathetic approach to customer interactions

Compensation & Benefits

Base salary: 930 gross paid over 14 months
Guaranteed bonus: 100 gross (or more depending on targets achieved) for the first 3 months
Meal allowance: 9 per day (net provided via meal card.
Transportation reimbursement: Up to 40 for public transport upon presentation of a monthly subscription
Modern office environment in Porto
Multicultural and international work environment
Career growth and internal development opportunities

Why Join

Work with a premium international brand in a structured and compliant environment
Support adult customers using innovative digital products and services
Be part of a supportive international team
Develop skills in customer experience compliance and digital support

Apply now to take the next step in your customer support career!

Customer Support Specialist Location: Porto Portugal Contract Type: Full-time (On-site) Languages: French(C2) English (B2) Working Hours: Rotational shifts Monday Saturday: 07:00 19:00 Role Overview We are looking for a service-driven and detail-oriented Customer Support Specialist to support...