Payment Solutions – Customer Service Representative
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Payment Solutions Customer Service Representative (French English)
Location:
Lisbon Portugal On-site
Contract Type:
CDD 6 months
Working Schedule:
- Monday to Sunday 24/7 rotational shifts including night shifts
- Days Off: 2 rotational days
Role Overview:
As a Payment Solutions Customer Service Representative you will support customers using digital and online payment solutions within the French-speaking market. You will handle customer inquiries related to payments transactions account issues and platform usage while delivering a high-quality customer-focused service in a regulated and fast-paced environment.
Key Responsibilities:
- Provide customer support via phone email and chat in French and English
- Handle inquiries related to payment solutions transactions and account management
- Troubleshoot issues such as failed payments refunds chargebacks and billing questions
- Ensure compliance with security data protection and internal procedures
- Deliver accurate and timely resolutions while meeting KPIs and SLAs
- Maintain detailed and accurate case documentation in CRM systems
- Escalate complex or sensitive cases according to internal guidelines
- Collaborate with internal teams to ensure efficient issue resolution
Mandatory Requirements:
- Fluent French (native or near-native)
- Solid C1 level of English
- Minimum 1 year of experience in Customer Service
- Strong customer-oriented mindset with excellent communication skills
- Ability to work in a 24/7 rotational shift environment including night shifts
- Comfortable working on-site in Lisbon
Nice to Have:
- Experience in payments fintech banking or e-commerce environments
- Familiarity with online payment platforms or digital wallets
- Experience working in regulated or compliance-driven environments
- Previous contact center experience
Compensation & Benefits:
- Base Salary: 900 (paid over 14 months)
- Complexity Bonus: 100 (paid over 11 months)
Why Join Us:
- Gain experience in payment solutions and fintech-related services
- Work in a multicultural and international environment
- Structured onboarding and continuous training
- Opportunity to build expertise in a high-demand digital payments domain
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
