SERVICE DELIVERY COORDINATOR
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
SERVICE DELIVERY COORDINATOR
Location: Lagos Nigeria
Industry: Telecommunications / Internet Service Provider (ISP)
Experience Level: 3 - 5 Years (Mandatory ISP Experience)
Employment Type: Full-Time
Compensation: 250000 - 300000 Monthly Net
Job Summary
We are seeking an experienced and highly organized Service Delivery Coordinator to support our field operations and ensure seamless service execution. The ideal candidate will serve as the primary liaison between internal teams field engineers sales teams and customers ensuring efficient scheduling prompt issue resolution accurate documentation and high-quality service delivery. This role is critical to optimizing operational performance and enhancing overall customer satisfaction.
Key Responsibilities
Coordination & Operational Support
Coordinate the activities of the service delivery and field teams by managing schedules follow-ups and work assignments.
Ensure the availability and adequacy of service-related tools equipment and materials.
Handle the processing of service requests customer orders and job tickets with accuracy and timeliness.
Inform customers of service updates delays or challenges promptly and professionally.
Customer Support & Issue Resolution
Serve as the primary point of contact for customers requiring after-sales support.
Respond to customer complaints and escalate issues to relevant technical units as required.
Ensure customer issues are tracked resolved and documented according to service standards.
Documentation & Reporting
Maintain accurate records of service activities schedules logs and operational data.
Store and manage financial and non-financial information electronically generating reports as needed.
Prepare and present service delivery performance reports identifying gaps and recommending improvements.
Performance Monitoring & Process Improvement
Monitor team progress job completion timelines and adherence to service level agreements (SLAs).
Identify operational shortcomings and recommend actionable improvements.
Support the implementation of process optimization initiatives to enhance overall service delivery efficiency.
Job Requirements
Education & Certifications
././ in Computer Science Information Technology Engineering Business Administration or a related field.
Certifications in project management service delivery sales coordination or IT service management (added advantage).
Experience
3 - 5 years experience in service delivery project coordination or operations support within the ISP/Telecom industry (mandatory).
Proven experience as a Service Delivery Coordinator Project Administrator or similar role.
Technical & Professional Skills
Strong technical background with understanding or hands-on experience in software systems networking or web technologies.
Solid organizational and time-management skills with strong attention to detail.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
Ability to multitask prioritize workload and meet tight deadlines.
Strong problem-solving abilities and a high level of responsibility.
Excellent internal communication skills and ability to collaborate across teams.
Customer-centric mindset with a commitment to service excellence.
Team player with high levels of dedication and professionalism.
Benefits
Competitive monthly compensation
Health insurance coverage
Pension plan
Structured career growth opportunities
Training and professional development
Collaborative and supportive work environment
How to Apply
Interested and qualified candidates should send their CVs to: using Service Delivery Coordinator Lagos as the email subject.
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
