Customer Service Representative

Lagos - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Respond to customer inquiries via phone email chat or in person
Resolve customer complaints in a timely and professional manner
Provide accurate information about products services and company policies
Process orders returns exchanges and refunds
Maintain customer records and update account information
Escalate complex issues to the appropriate department when necessary
Follow up with customers to ensure satisfaction
Meet performance targets for response time resolution rate and customer satisfaction

Requirements:

High school diploma or equivalent (Associates or Bachelors degree preferred)
Minimum of 1 year of previous customer service experience preferred
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution skills
Basic computer proficiency (MS Office CRM systems data entry)
Ability to multitask and manage time effectively

Remuneration: NGN 150000

Responsibilities:Respond to customer inquiries via phone email chat or in personResolve customer complaints in a timely and professional mannerProvide accurate information about products services and company policiesProcess orders returns exchanges and refundsMaintain customer records and update acc...