Customer Service Intern
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Handle customer inquiries complaints and service requests via phone email zoho or WhatsApp
- Provide accurate information about products services policies and procedures
- Meet service-level targets (response time resolution time customer satisfaction scores)
- Follow up with customers to ensure resolution and satisfaction
- Collection of outstanding receivables from clients
- Maintain detailed and accurate records of customer interactions and Basic reports on Zoho CRM Sheet and PowerPoint
- Coordinate with internal teams (Project Legal Finance Sales cCoporatecomms. etc.)
- Welcome visitors residents and clients in a professional courteous and friendly manner
- Manage front desk operations and maintain a welcoming environment
- Register visitors hampers gift boxes and manage access control procedures
- Requesting and Offering refreshments to Guests
- Handle basic administrative tasks (filing documentation correspondence)
Requirements
Required Skills
Strong verbal and written communication
Strong verbal and written communication
Interpersonal skills
Active listening and empathy
Problem-solving and conflict resolution
Ability to remain calm under pressure
Basic computer literacy and tools (MS Word Excel Google Workspace)
Time management and multitasking
Attention to detail
Professional appearance and etiquette
Strong organizational skills with a pleasant disposition
Job Specifications
BSc or HND certificate in Business Administration Hospitality Managament or related courses
Awaiting NYSC Posting or fresh graduate willing and ready to build a career in Customer Service/Front Desk Management
Benefits
- Learning and Growth Opportunities
Required Skills:
Strong verbal and written communication Interpersonal skills Active listening and empathy Problem-solving and conflict resolution Ability to remain calm under pressure Basic computer literacy and tools (MS Word Excel Google Workspace) Time management and multitasking Attention to detail Professional appearance and etiquette Strong organizational skills with a pleasant disposition
Required Education:
HND BSC or certification in relevant field
Company Industry
IT Services and IT Consulting
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
