Trainer

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Start Date: ASAP

Job Description:

Assigns appropriate pre-study work as defined by client and Individual training organization
Consistently and thoroughly completes required tracking and reporting tasks
Communicates Trainee at Risk to Training Manager (attendance assessment scores success factors activity results etc.)
Conducting outlier Vitality and ad hoc client/process related trainings
Support service levels by being productive whenever required
Training the new and old team members on SOPs
Collaborating with teams for creating and designing of new training content
Monitor calls on Soft Skills Process & Compliance Parameters
Provide Coaching & Feedback to enhance agent performance
Analyze Audit data Compliance Communication & Process related data.
Prepare & Implement action plans
Keep the Floor advisors updated on new process changes/updates improvement initiatives

Job Qualifications

Bachelors Degree or equivalent
Minimum 6 months experience as a Trainer and overall 2 years experience in the BPO industry
Preferably with experience in non-voice process training
Has experience in conducting new hire refresher and upskilling training for both agent and non-agent levels
Amenable to work onsite under shifting schedules in Cebu City

Mandatory Skills: Payment and Fraud (Trust & Safety)

Experience: 1 to 3 Years

Start Date: ASAP Job Description: Assigns appropriate pre-study work as defined by client and Individual training organizationConsistently and thoroughly completes required tracking and reporting tasksCommunicates Trainee at Risk to Training Manager (attendance assessment scores success factors acti...