IT Operations Specialist Level 2

Job Title: IT Operations Specialist Level 2Reports to: IT Operations Manager

The IT Operations Specialist Level 2 plays a key technical role in driving efficiency automation and reliability across DEPLOYs clients IT Operations. This position supports and automates the lifecycle of user accounts hardware and software ensuring employees have the fastest easiest and best experience with technology.

The ideal candidate brings deep PowerShell scripting troubleshooting and automation expertise along with hands-on experience in Microsoft 365 administration Windows administration and IT asset coordination.
Working under the direction of the IT Operations Manager this role focuses on building and maintaining automation that eliminates manual work standardizes IT processes and improves IT operations and support.

The specialist executes hardware and software lifecycle operations manages M365 and user administration and provides Level 2 support for complex hardware software and account issuescontinuously enhancing IT operations through scripting integration and process improvement.

>>>> Develop and maintain PowerShell automation for hardware software and user lifecycle processes.

Manage user accounts roles and permissions in Entra ID and Microsoft 365

Administer M365 applications (Exchange Teams SharePoint OneDrive) and automate recurring administrative tasks.

Diagnose and resolve Level 2 hardware software and user issues preventing recurrence through automation.

Integrate ITSM workflows with automation to streamline requests fulfillment and tracking.

Execute procurement logistics and deployment tasks under IT Operations Manager direction.

Maintain up-to-date user device and asset records across systems with a strong attention to detail.

Support new-site deployments and M&A integrations coordinating hardware and account provisioning.

Provide surge support for Help Desk operations as needed.

Join a growing IT organization that values automation precision and continuous improvement.

Youll help transform how technology supports the business by automating processes improving user experiences and ensuring systems just work.

With eight businesses 102 locations and over 1200 users DEPLOYs client offers the opportunity to make a direct and lasting impact at scale. Your technical skills and problem-solving mindset will help us modernize simplify and deliver a best-in-class IT experience across the enterprise.

Span of Control: (incl # reports) No direct reports.

Decision Making / Autonomy: Expected to independently identify automation opportunities propose solutions and implement approved process improvements with minimal oversight of the IT Operations Manager.

Financial Authority: Does not own a budget directly.

Work / Problem Complexity: Handles moderately complex technical and operational problems across user and hardware lifecycle management.

Requires deep analytical thinking PowerShell scripting expertise and a thorough understanding of Microsoft 365 and Windows environments.

Influencing / People Leadership: Collaborates cross-functionally with IT procurement and business unit teams to standardize processes and implement automation.

EDUCATION / EXPERIENCE

Certifications: None required

Educational Requirements: Preferred: Bachelors degree in Computer Science Related field

Years of Experience: 5 Years of IT Operation or Systems Administration Experience

Knowledge / Skills / Abilities: Expert level PowerShell scripting integration and automation skills.

M365 Admin (Exchange Teams SharePoint) Windows desktop administration Hardware configuration and administration

POTENTIAL CAREER PROGRESSION Potential progression to IT Operations Manager