Student Services & Dormitory Specialist

ABOUT VINUNIVERSITY

VinUniversity (VinUni) is the first private not-for-profit Vietnamese university established based on international standards. The university integrates the models of excellent international universities with the unique cultural and economic characteristics of Vietnam to make a breakthrough in Vietnamese higher education and to become a world-class university.

The University has built strategic collaborations with Cornell University and the University of Pennsylvania a choice that speaks to our commitment to excellence innovation in research and teaching and to making a difference in the comprises of College of Arts and Sciences; College of Business and Management; College of Engineering and Computer Science; and College of Health Sciences.

VinUnis founding benefactor Vingroup is one of the biggest private conglomerates in Asia with the largest market capitalization value in a multisector corporation Vingroup focuses on five main areas: Industrials & Technology; Real Estate & Services; Infrastructure; Green Energy; and Social Enterprises.

In September 2024 VinUni became the youngest and fastest university in the world to achieve QS 5 stars earning 5 stars in 9 categories: global engagement good governance program strength academic development teaching employability facilities arts and social October 2024 VinUni was appointed by UNESCO as the first and only UNESCO University Chair focusing on Environmental Leadership Cultural Heritage and Biodiversity.

On our journey to become one of the worlds top 100 universities VinUni is building a dynamic ecosystem of innovation and discovery. Through strategic investments in world-class research centers state-of-the-art facilities and transformative technologies the university empowers collaboration across disciplines strengthens partnerships with industry and society and nurtures a thriving global network who spearheads advancements inAI/Machine Learning Data Science Environmental Intelligence Innovations in Health Sciences Policy Development and Sustainable Societies.

OPPORTUNITY

At VinUniversity our mission is to create the first world-class student affairs office in Vietnam with an aim to provide the best experience to our students and the parents.

We are seeking a STUDENT SERVICES & DORMITORY SPECIALIST who embodies a unique blend of professional discipline and vibrant energy. This role is designed for a highly proactive and detail-oriented professional who can balance the calm required for meticulous operational management with the vibrancy needed to lead a dynamic student community.

The Specialist will play a pivotal role in ensuring the seamless 24/7 operation of our dormitory and sports facilities acting as a reliable first responder and a disciplined executor of university policies. Beyond operations the successful candidate will be the heartbeat of residential life actively driving student engagement and fostering a cohesive campus culture.

Working closely with the Student Affairs Manager the Specialist will support operational planning and continuous service improvement. We need a team player who is not only a listener capable of following high-standard directions but also an initiator who takes ownership of student success and facility excellence to ensure a high-quality safe and world-class living-learning environment.

POSITION RESPONSIBILITIES

Dormitory Operations: (70% - Core Operations)

• Serve as the first point of contact for students regarding all issues including security safety maintenance incident reporting and emergencies.
• Handle room assignments manage room change requests and resolve student conflicts or disputes within the dormitory.
• Coordinate with local police for temporary residence registration for students faculty and visitors.

• Plan and execute an annual communication strategy and organize student movements/activities to foster a positive dormitory community.

• Manage and schedule shifts/tasks for the Resident Assistants (RA) and collaborate with the Faculty in Residence (FIR) team.
• Oversee facilities for the dormitory and Sports Complex. Report repairs and propose maintenance or upgrades as needed.

Student Support Services: (30%)

• Review and approve room booking requests via Outlook; monitor and manage the task queue on Salesforce.

• Monitor and uphold the universitys behavioral standards ensuring all residents clearly understand their rights and responsibilities within the community.
• Maintain meticulous and confidential records of student incidents and complaints ensuring a structured follow-up process from initial report to final resolution.
• Support department-wide and university-scale events and perform other tasks assigned by the Student Affairs Manager.

SPECIAL BENEFITS

The successful candidate will be provided with a private high-standard room within the University Dormitory (inclusive of electricity water and high-speed internet). This is a significant Accommodation Allowance that offers a convenient international living environment without the cost of rent or commuting.

EDUCATION AND COMPETENCIES

• Bachelors degree in Education Business Administration Hospitality Management or a related field.
• 1-3 years of experience in managing operations of buildings apartments hospitality or high-end services. Experience in an educational environment and understanding of student life is an advantage.
• Strong organizational coordination and communication skills with the ability to manage multiple tasks and stakeholders simultaneously.
• Willing to work evenings weekends or remain on-site in the dormitory as required by job duties.
• Capable of public speaking engaging in student activities and possessing a proactive attitude.
• Demonstrated ability to work proactively and with attention to detail remain eager to learn and open to guidance and feedback and take on new challenges in a fast-paced environment.
• Demonstrated ability to work with calmness self-awareness respect and empathy while maintaining a positive outlook particularly in high-pressure or ambiguous situations
• Fluency in English and Vietnamese.

COMPENSATION

The salary benefits are internationally competitive and commensurate with qualifications and experience.