IT 1st Line Technical Support Analyst

We have an opportunity for an IT 1st Line Technical SupportAnalyst tojoin us tobe responsible fordelivering a high-quality technology support service providing excellent customer service to all employees ofAmplius.

Salary: 31206 peryear

Contract: Permanent full time

Your week: 36.25 hours (Monday to Friday 9am 5:15pm)

Location: Hybrid with a weekly presence in our Milton Keynes office

Snapshot of your role

• Ensure that equipment and systems used to provide IT services meet targets for availability and performance.

• Apply proven techniques and procedures to the solution of incidents problems and contribute to the design development commissioning decommissioning and maintenance of systems and services.

• Provide support on all application systems whenrequiredand investigate potential training programme enhancements and develop andmaintainthe knowledge base to reduce the number of training issues logged.

• Provide telephone portal and email incident reporting support ensuring that wherepossible incidentcalls are dealt with at the first point of contact.

• Ensure that all documentation and asset records are accuratelymaintainedand that all key changes are communicated to all members of the team.

• Minimises disruption to users work activities by taking personal responsibility and accountability for work undertaken resolving incidents and carrying out service requestsin a timely manner as well as ensuring planned work is communicated in advance.

Your toolkit for success

• Experience of working in a customer services environment.

• Experience of working in an IT department or similar operational support role.

• Demonstrate a knowledge of key IT support principles.

• Demonstrate high standard of customer communication skills.

• Organised and efficient in fast paced environment.

• Ability to resolve technical issues and communicate in a non-technical language.

• Strong ICT problem solving skills.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence.

Closing: 25thJanuary 2026

Interviews: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact theAmpliusRecruitment Team andwellbe in touch to support you with any questionsqueriesor conundrums!

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.