Manager, Business Analyst Patient Operations Product Team

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: Squibb (BMS) seeks an experienced full-time Manager Patient Operations Business Analyst with expertise in Salesforce technologies to manage requirements gap analysis and documentation for the Global Patient Services application including translation strategy for Cell Therapy 360 portals. The role involves collaboration with diverse internal and offshore teams functional verification defect triage GxP documentation and mentoring. Candidates should have a bachelors degree in computer science or related fields (masters preferred) 5-7 years of IT project experience 3 years with Salesforce and preferably 2 years in the pharmaceutical industry along with skills in communication global team management and Agile methodologies. Salesforce certifications are a plus.

Position: Manager Business Analyst Patient Operations Product team

BMS is looking for a full time experienced Patient Services Business Analyst with prominent experience on Salesforce technologies. Patient Services Functional Analyst will be responsible for requirements gap / impact analysis translation and documentation of new features required on Global Patient Services application built on Salesforce. This role will be responsible for strategy to translate Cell Therapy 360 portals in different languages.

Key Responsibilities

Collaborate regularly with a diverse range of internal teams including scheduling partners product management and provide guidance on documenting business requirements in user stories.

Requirement gap analysis and contribute to user stories functional risk assessment.

Functional verification of user stories before passing it to the testing team.

Collaborate with BMS Hyderabad team on user stories requirements clarification in-sprint refinement sprint demos.

Collaborate with technical and integration team on integration mapping.

Salesforce and Integration defect triage and helping technical resources on defect management.

Assess user stories with deep understanding of salesforce and assign appropriate size and complexity

Author GxP documentation like configuration specification data dictionary user access and permissions as well as contribute to user requirement specification.

Assess new requirement impacts to translation and manage end to end translation process from IT.

Build strategy and execution for translating cell therapy 360 portals into new languages / markets.

Collaborate with production support team on priority defects.

Mentor and guide the team on requirement management sprint & release demos.

Keeps continuous improvement and process efficiencies in mind when evaluating releases and enhancements.

Education

Bachelors degree: degree in computer science management information systems or related field.

Masters degree preferred.

Work Experience

5-7 years of experience in IT project execution and/or business consulting on large enterprise implementations.

3 years of experience in Salesforce Technology as Functional / Business Analyst and having exposure to Salesforce configurations.

At least 2 years of experience working in pharmaceutical industry is preferred.

Experience working with Onsite and Offshore teams.

Experience on systems supporting multi-product multi-regions scheduling would be a plus.

Experience on GxP systems Is preferred.

Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.

Ability to work in Scrum team and good knowledge of Agile methodologies

Certifications

Salesforce Certified Service Cloud Consultant certification(s) a plus.

Skills/abilities

Excellent written and verbal communication skills interpersonal and collaborative skills.

Ability to communicate complex information and concepts to audiences at all levels in business and technical teams.

Ability to manage a global team in a matrix organization.

Ability to manage a complex vendor environment.

Experience with Salesforce Platform.

Experience with SDLC methodologies (Agile SCRUM).

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job such as required skills where the job is performed the employees work schedule job-related knowledge and experience. Final individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits please visit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical pharmacy dental and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account BMS Living Life Better and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan short- and long-term disability life insurance accident insurance supplemental health insurance business travel protection personal liability protection identity theft benefit legal support and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited with manager approval 11 paid national holidays (not applicable to employees in Phoenix AZ Puerto Rico or Rayzebio employees)

• Phoenix AZ Puerto Rico and Rayzebio Exempt Non-Exempt Hourly Employees: 160 hours annual paid vacation for new hires with manager approval 11 national holidays and 3 optional holidays

Based on eligibility* additional time off for employees may include unlimited paid sick time up to 2 paid volunteer days per year summer hours flexibility leaves of absence for medical personal parental caregiver bereavement and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours depending on the nature of their work and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: Protection

We will never request payments financial information or social security numbers during our application or recruitment process. Learn more about protecting yourself at data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way please contact BMS at . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.