Director, Managed Services (life sciences clients)

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Director Managed Services (life sciences clients)

Base Location: Onshore (Boston preferred but flexible)

Position type : Fulltime

Note: Must have strong Pharma/Life sciences background

Key Responsibilities

Service Delivery Leadership

Oversee end-to-end managed services operations for life sciences clients ensuring SLAs and KPIs are consistently met or exceeded.
Managed services team supports standard life sciences applications such as Veeva Salesforce Snowflake PowerBI and Egnyte.
Implement best practices for process efficiency automation and quality assurance.

Team Management

Lead and inspire operational teams fostering a culture of accountability collaboration and innovation.
Operational team spans US nearshore and offshore personnel.
Hire train and mentor staff to ensure high performance and career development.

Client Engagement

Serve as the primary point of contact for US-based client relationships ensuring alignment with their business objectives.
Conduct regular business reviews with clients to assess performance identify opportunities and address challenges.
Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes.
Act as a trusted advisor by providing insights on industry trends regulatory changes and best practices relevant to life sciences.
Partner with account management and sales teams to identify growth opportunities including upselling and cross-selling additional services.
Ensure client satisfaction through proactive communication issue resolution and continuous improvement initiatives.

Cross-Functional Collaboration

Work closely with internal teams such as Operations Finance Sales and Executives to ensure seamless service delivery.
Coordinate with technology teams to implement automation data analytics and platform enhancements that improve client outcomes.
Collaborate with marketing and business development teams to support client proposals presentations and strategic initiatives.
Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence.

Data Analytics & Insights

Develop and oversee data analytics strategies to measure service performance and client outcomes.
Utilize tools such as JIRA Time Entry Smart Sheets and BI platforms to generate actionable insights and dashboards.

Role: Director Managed Services (life sciences clients) Base Location: Onshore (Boston preferred but flexible) Position type : Fulltime Note: Must have strong Pharma/Life sciences background Key Responsibilities Service Delivery Leadership Oversee end-to-end managed services operations for ...