Service Technician 1
Share
Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description:
The schedule will be a 8 hour a day/ 5 day a week or 10 hour day/4 day a week compressed schedule. Those hours could fall anywhere between 7 am to 7 pm The max pay rate will be $30/hr.
The position is hybrid. Both remote and in the office.
Job Description:
Overview:
Siemens is looking for a motivated support-oriented and amicable candidate. This role provides remote diagnostics and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working out of our Austin TX office. Additionally provides remote technical support for end-users at locations with installed Energy Management Systems. Typical work hours are between 7AM and 7PM however candidate must be able to work second shift and weekends when required. Additionally there is an on-call rotation split between all team members. This individual will report to the Customer Service Mnager and will have no direct reports.
Responsibilities:
This position is responsible for technical analysis and troubleshooting of our EMS (energy management system) validation and configuration of new installations supporting our clients third party vendors and ensuring persistent connectivity to remote servers.
Required Knowledge/Skills Education and Experience:
High School Diploma and 3 years of technical customer service.
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Multi-tasking capabilities;
Proficiency with MS Office Suite
Required Competencies:
Exemplary Attendance and Punctuality
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures processes requirements or cultures.
Makes customers and their needs a primary focus of one s actions; developing and sustaining productive customer relationships.
Deals effectively with others in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict.
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
Actively appreciates and includes the diverse capabilities insights and ideas of others and working effectively and respectfully with individuals of diverse backgrounds styles abilities and motivations.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Preferred Knowledge/Skills Education and Experience:
Experience with Linux or other command line interfaces.
Bachelors degree or 2 years technical support experience.
Electrical/HVAC Energy Management Systems experience.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The position is hybrid. Both remote and in the office.
Job Description:
Overview:
Siemens is looking for a motivated support-oriented and amicable candidate. This role provides remote diagnostics and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working out of our Austin TX office. Additionally provides remote technical support for end-users at locations with installed Energy Management Systems. Typical work hours are between 7AM and 7PM however candidate must be able to work second shift and weekends when required. Additionally there is an on-call rotation split between all team members. This individual will report to the Customer Service Mnager and will have no direct reports.
Responsibilities:
This position is responsible for technical analysis and troubleshooting of our EMS (energy management system) validation and configuration of new installations supporting our clients third party vendors and ensuring persistent connectivity to remote servers.
Required Knowledge/Skills Education and Experience:
High School Diploma and 3 years of technical customer service.
Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Multi-tasking capabilities;
Proficiency with MS Office Suite
Required Competencies:
Exemplary Attendance and Punctuality
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures processes requirements or cultures.
Makes customers and their needs a primary focus of one s actions; developing and sustaining productive customer relationships.
Deals effectively with others in antagonistic situations using appropriate interpersonal styles and methods to reduce tension or conflict.
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
Actively appreciates and includes the diverse capabilities insights and ideas of others and working effectively and respectfully with individuals of diverse backgrounds styles abilities and motivations.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Preferred Knowledge/Skills Education and Experience:
Experience with Linux or other command line interfaces.
Bachelors degree or 2 years technical support experience.
Electrical/HVAC Energy Management Systems experience.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
| Vaccination Notice |
Additional Details
- Geographic Min and Max Pay Rates : Service Technician 1TXMin Pay: $25.14 / Max Pay Rate: $34.64
- Does this worker qualify for overtime : Yes
- Requested Pay Rate : 30.00
- Scorecard Category : Light Industrial
- Commercial Title : Energy Services Techician
- Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
- Is this position for a pre-identified (PAYROLLED) candidate : RECRUITED
- If this is a pre-identified (PAYROLLED) candidate please see note below and provide the following: : Name: Email Address: Phone Number: Pay Rate: Please also attach the pre-identified candidates resume
- Will this contingent worker require a computer or systems access or utilize a timeclock : Yes
- Time System : Fieldglass
- Timeclock/Shift : Fieldglass1
- Enter Shift Start and End Time : 7 AM to 7 PM
- Is there potential for this to convert to a full time position : Yes
- Non-Employee Class : Temporary Agency Worker
- Will the worker be required to travel for Siemens : No
- Is there potential for this assignment to be extended beyond 13 weeks : Yes
- Type of assignment : Full-time
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
