Events Operations Manager

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Whats the opportunity

We are looking for an Events Operations Manager to be the operational engine behind Intercoms Brand Events and activations.

This role is for someone who brings order clarity and momentum to complex work. You will make sure vendors are set up correctly procurement and finance processes run smoothly and nothing slows a project down because of avoidable operational friction.

You will work closely with the Brand Events team Finance Procurement IT and our external partners. Your work will create the conditions for producers and project leads to focus on delivering high quality on brand events.

When this role is working well vendor onboarding and payments are predictable operational risks are surfaced early and event teams can execute at pace without distraction.

What will I be doing

• Supplier and Procurement Operations

  • Own vendor onboarding end to end ensuring all suppliers are set up correctly and on time so work can begin without friction.
  • Be the main point of contact for vendors during procurement clearly guiding them through requirements and resolving issues quickly.
  • Partner closely with Procurement and Finance to keep documentation systems and approvals moving smoothly.
  • Work with project leads early in planning to surface procurement finance or operational requirements before they become blockers.
  • Maintain clear visibility into vendor status onboarding progress and upcoming payment deadlines flagging risks early.

  Financial and Commercial Operations

  • Support project leads by raising and managing purchase orders aligned to approved budgets.
  • Draft route and maintain Statements of Work based on scope and commercial documentation provided by project leads ensuring everything is accurate compliant and easy to find.
  • Manage PO changes and top ups throughout the project lifecycle so spend stays visible and controlled.

  Event Operations

  • Coordinate operational details that span multiple projects reducing friction and duplication for project leads.
  • Maintain visibility into shared Brand Events assets and vendor logistics so teams can plan confidently and avoid last minute gaps.
  • Ensure operational follow through after delivery supporting clean project wrap and accurate record keeping.

What skills do I need

• 4 years experience working in live events or production operations with a strong understanding of fast paced deadline driven environments.
• Strong operational and organisational skills with consistent attention to detail and follow through.
• Experience translating plans into clean execution working with procurement finance and vendor management processes.
• Clear and confident communication with external vendors and internal partners especially when timelines are tight.
• A proactive mindset spotting risks early and acting before they impact delivery.
• Comfort working across multiple systems and tools with the ability to learn new processes quickly.
• Comfort using AI tools to streamline operational workflows improve documentation and reduce manual overhead.
• Ability to stay calm reliable and solutions focused under pressure.
• Deep respect for brand consistency and high quality execution.

Bonus skills & attributes

• Experience supporting large scale live events conferences or multi day brand activations
• Background in agency production company or fast growing in house brand teams
• Familiarity with procurement finance and contract tools such as Zip Ironclad Workday Navan or Expensify.
• Multilingual (Spanish French Portuguese)
• Experience working with event software platforms (e.g. ticketing streaming engagement tools)

Benefits

We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones
• If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.