Technical Account Manager, Risk

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripes largest and most complex users. Through trusted relationships we offer customized strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers optimize technical operations on their teams and accelerate their global growth with Stripe.

What youll do

A Risk Technical Account Manager specifically plays a critical role in partnering with Stripes Platform users. A Risk TAM partners with the rest of the Technical Account Management team and oversees a portfolio of Platform users focused on improving a platforms onboarding and risk experience.

The Risk TAM blends a balance of technical aptitude with operational risk expertise delivering custom and scaled technical guidance risk health checks and optimizations to large platforms.
Additionally Risk TAMs work cross-functionally across internal Stripe teams such as Risk Operations Risk Product and Engineering Stripe Connect and Support to provide an elevated users-first experience. The vision is for Risk TAMs to be the leading subject matter expert within our TAM organization who both elevate the internal team with their learnings and share their expertise to the benefit of our users.

Responsibilities

Portfolio Management & Monitoring

• Oversee your portfolios risk metrics and highlight key opportunities to internal and external stakeholders
• Leverage dashboards and custom insights to identify and remediate Platform challenges
• Manage the overall risk experience of Platforms in tandem with Platform TAMs

Proactive User Engagement

• Develop both bespoke and scalable risk guidance and technical workshops.
• Conduct routine risk onboarding and verification technical health checks.

Customer Advocacy

• Deliver an elevated service and support experience (fast smart concise human accurate and informed) to your assigned users and internal stakeholders.
• Represent user priorities within the Operations Risk Operations and Connect Product Org detailing platform user experience and product/feature feedback.

Knowledge Base & Process Improvement

• Develop in-depth understanding of regional risk and onboarding requirements
• Build standard operating procedures for the Risk TAM practice scaling your best practices to a global team to replicate.

Collaboration & Team Alignment

• Partner with other TAMs Customer Success Managers and Account Executives to deliver exceptional user experience for Platforms
• Collaborate with Risk Operations and Connect Product teams on user feedback and new market launches and updates.

Who you are

We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 3 years of experience in technical account management risk management operations or account management roles preferably in payments fintech a regulated entity or with SaaS Platforms or marketplaces
• Familiarity with APIs and able to explain API concepts to Stripes largest and most technical customers
• Demonstrated SQL experience with ability to write edit and understand queries
• Proficiency in data analytics and reporting (Power BI Tableau or similar) Ability to problem solve with minimal guidance in a rapidly changing environment while navigating ambiguity
• Demonstrated technical aptitude and prior experience with data analysis and use of technical tools to troubleshoot user issues
• Willingness to learn new technologies and product features and functionality
• Excellent communication skills and ability to engage with users at scale through written content (newsletters webinars) and virtual sessions
• A customer-first mindset with the ability to quickly build rapport instill confidence and drive adoption
• Ability to collaborate with cross-functional teams to achieve desired results
• Experience in payments compliance product onboarding or risk.

Preferred qualifications

• Experience with tools like Postman xCode Python Webhooks and ETL
• Bachelors degree in a relevant field (e.g. Computer Science Information Systems Business) or equivalent experience
• Experience in high-volume user management or portfolio-based customer success models
• Prior exposure to automation or one-to-many engagement strategies (creating webinars developing email campaigns etc.)
• Experience working with data and ability to analyze user feedback patterns and provide insights to drive improvements
• Experience in product consulting or project management

Required Experience:

Manager