World Courier

Our commitment to People Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to todays cutting edge logistics solutions for Cell & Gene Therapies that save lives we now have over 3000 employees at 140 offices in more than 50 countries.

We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada Madrid.

You will be the primary contact for clients and agents based in Middle East and Africa as well as for the whole network of World Courier offices for shipments within these regions.

You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.

Funtions:

• Handle enquiries fromclients agents and World Courier officesvia phone and email inEnglish and French.

• Receive bookings via email and updateWorld Couriers internal tracking system.

• Provide quotations via email.

• Monitor and track ongoing shipments responding to any deviations from the plan.

• Keepclients and World Courier officesupdated on the status of their shipments especially in case of delays.

• Action all notes sent inWorld Couriers internal tracking system.

• Advise clear instructions forpick-up special delivery or temperature control handlingto agents or destination offices on how a shipment should be managed.

• Communicate anytemperature resultspromptly after delivery checking and noting any deviations.

• Build and maintain relationships withWorld Courier offices clients agents airlines handling agents and suppliers.

• Ensure internal systems are updated when new jobs are raised in the system.

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Requirements:

• Fluency inEnglish and French(verbal and written) Essential.

• Prior experience or knowledge of thelogistics sectorDesirable.

• Ability to follow procedures and instructions and provide relevant information upon request.

• Proficiency inMS Office: Word Excel Outlook.

• Ability to work both as part of a team and independently.

• Strong team player able to collaborate constructively with colleagues inside and outside the department to ensure excellent client service.

Whats in it for you:

• Salary: 27500

• Annual Bonus Plan: 5%.

Schedule:

• Monday to Friday 07:00 to 15:30 with 30 minutes for lunch.

• Flexibility to cover public holidays (paid as overtimeand receive an extra lieu day).

• During the training period(approximately 3 months):

  • Work4 days from the office(Monday to Thursday).

  • After training switch to ahybrid model: work2 days from home one of which is Sunday.

Excellent Employee Benefits:

• 25 days holiday allowance plus bank holidays.

• Private Healthcare Insurance

• True Blue reward Scheme

• Annual performance-based pay review

• Annual Staff events

• Career Progression Opportunities

• A unique opportunity to work for a Global purpose led organization.

• Location: Coslada Madrid

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned