Customer Support Agent, Romanian Română

Join our team in Barcelona as Customer Service Representative and immerse yourself in the world of automotive excellence.

In this role as a tire expert youll have the chance to provide personalized recommendations share exciting promotions and ensure that every customers experience is nothing short of exceptional. If youre ready to combine your love for customer care with your passion for motor sports we invite you to be part of our dynamic and enthusiastic team.

Your main functions will be:

- Provide tire recommendations based on customers vehicle specifications and driving needs.
- Inform customers about ongoing promotions discounts and special offers.
- Handle customer complaints and inquiries with empathy and professionalism striving to achieve a satisfactory resolution for all parties involved.
- Communicate with customers via phone email and chat ensuring a high level of service and responsiveness.
- Collaborate with other departments to address customer concerns and improve overall customer satisfaction.

What we offer: 

- Immerse yourself in an international network and take advantage of diverse opportunities within a global employer including training and internal growth.
- Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this.
- Work Monday to Friday - Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working from 08:00AM to 05:00PM. 
- Experience the freedom of a hybrid work setup that allows you to work from barcelona spain or abroad (T&C apply)
- Access exclusive employee discounts on Bosch Power Tools and Home Appliances perfect for your next DIY project or home upgrade.
- Thrive in a fun rewarding working environment that encourages creativity and innovation.
- Full training in customer service including tire products portfolio customer experience techniques apps software. Get ready to learn a lot!
- Free psychological support in English or Spanish.
- Weekly free fruit in the office to stay refreshed.
- Access to private health insurance at a reduced price under Boschs insurance policy.
- Annual Christmas box (this year may arrive late but youll get it in december 2026).
- 32 calendar days of paid holidays per year.
- Base Salary 17458.94 Language Plus (100%) 1519.68 Romanian Language Allowance (25%) 379.92 Multiskill (2 Languages) 379.92 Performance-Based Bonus (up to 1080/year) 20818.46 gross per year.

Qualifications :

-Fluent in Romanian Language at a C2 Level.
- Strong customer service orientation with excellent communication and interpersonal skills.
- Candidates are required to have a hardwired internet connection (which means you need to connect your computer to the internet using an Ethernet cable) to access Boschs work-from-home platforms. Failure to meet this requirement will result in the need to work from the office.
- Candidates must be based in Barcelona. While remote work is allowed a Barcelona location is required to ensure availability for regular in-office activities such as training quality assessments and daily operations when needed. The current home office policy allows for up to 5 mandatory in-office days per month with the remainder of the month spent working from home.
- Candidates must hold a spanish NIE number. 

Additional Information :

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the We are Bosch mission statement. For us diversity is reflected in the uniqueness of our associates their personalities experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair inclusive and free from bias. We are committed to hiring individuals regardless of culture generation race religion an belief neurodiversity gender identity sexual orientation or disabilities.

Remote Work :

No

Employment Type :

Full-time