Financial Recovery & Support Specialist Augusta

Augusta, ME - USA

Yearly Salary: $ 11196 - 12514

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

If you are a current State of Maine employee you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM contact your local Human Resources representative for application information.

Department of Labor - Bureau of Unemployment Compensation

Job Class Code:6506
Grade: 18/Administrative
Salary: $19.73-$28.41/Hour
Location: Augusta

Opening Date: January 7 2026

Closing Date: January 22 2026

This positions is currently an in-office position. There is a possibility the positions will become hybrid in the future.

Join Our Benefit Recovery Team as a Financial Recovery and Support Specialist!

Are you detail-oriented and passionate about making a difference In this vital role youll help safeguard Maines Unemployment Insurance Trust Fund by recovering benefits that were improperly paid ensuring these critical resources remain available to support Mainers when they need them most.

Your day-to-day will include processing payments connecting with individuals about overpayments and partnering with internal teams to keep things running smoothly. If youre looking for meaningful work with real impact and youre ready to put your communication and problem-solving skills to use this collections-based position could be the perfect fit.

Primary responsibilities include:

Respond to claimant inquiries about overpayments and guide them through the repayment process.
Process payments made by check debit or credit card.
Review and verify the accuracy of the previous days payment register.
Set up and manage wage garnishments as required.
Collaborate with the Team Leader to process refunds accurately.
Cancel and reissue payments when necessary to ensure proper delivery.
Partner with Unemployment Call Center staff to troubleshoot and resolve claimant concerns.

Skills or knowledge required:

Strong communication skills
Customer Service Orientation
Problem Solving Ability
Organizational Skills
Team collaboration
Discretion and Confidentiality

Minimum qualifications:

Training education and/or experience in office and administrative support functions demonstrating competency in analyzing financial records identifying and investigating irregularities communicating policies and procedures developing action plans and using independent judgement to effectively address complex administrative matters.

Preference will be given to those applicants:

Collections Experience. Check reconciliation knowledge. Payment Processing Experience.

Contact information:

Questions about this position should be directed to Renée Longley at

This position involves access to sensitive information and therefore requires a background check. Any offer of employment is conditional pending the results of fingerprinting. Failure to submit the required forms within the specified timeframe will result in withdrawal of the employment offer. Forms and timeframes will be reviewed along with the Bureaus Security Policy at the time of the offer for employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
Health Insurance Coverage The State of Maine pays 85%-95%of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.91% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.

If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Required Experience:

If you are a current State of Maine employee you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM contact your local Human Resources representative for appli...