Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES:

Maintain the operation of CLTs Work Order and Asset Management System Cityworks/Trimble Unity Maintain.
Supports Cityworks related applications and modules such as Cityworks Office Storeroom and Respond.
Manages SQL databases for CLTs WAM system.
Supports WAM processes for Facilities such as work order management preventative maintenance inspections and inventory management.
Works with Operations to implement and manage business processes such as airfield inspections wildlife inspections terminal inspections security inspections Safety Management System etc.
Works with other CLT Divisions as needed to implement and support business processes using Cityworks.
Create and maintain GIS asset data and GIS services for the WAM system.
Troubleshoots technical issues related to Cityworks or other Trimble applications.
Creates reports and manages email subscriptions in order to report information related to Cityworks/Trimble Unity Maintain.
Creates dashboards and metrics to display work order data or other data of interest.
Responsible for the operation of Cityworks/Trimble Unity Maintain including system upgrades server maintenance and ensuring the system meets guidelines outlined in the City of Charlottes Information Security Handbook.
Supports hardware related to Cityworks including mobile devices in the field.
Assists with system integrations related to Cityworks.
Perform training and create documentation as needed to assist users with Cityworks and Respond processes.
Perform other tasks as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:
Work Order and Asset Management Concepts
Cityworks/Trimble Unity Maintain/Respond or other Work Order and Asset Management systems.
Relational databases and reporting tools including Microsoft SQL Server Active Reports Crystal Reports and SQL Server Reporting Services.
Knowledge of standard computer operating systems computer hardware and technical support.
Knowledge of GIS concepts and ArcGIS software is preferred.
Experience with virtualized cloud servers is preferred.

Skill in:
Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
Performing a variety of duties often changing from one task to another of a different nature
Providing excellent customer service
Organization and time management
Collaboration and teamwork
Troubleshooting and problem-solving techniques

Ability to:
Meet schedules and deadlines of the work
Understand and carry out oral and written directions
Communicate clearly and concisely in written and verbal communication
Collaborate with other teams and assess the business needs of other Airport Divisions

MINIMUM QUALIFICATIONS:

High School Diploma or Equivalent and 5 years relevant experience

OR

Associate degree and 3 years relevant experience

OR

Bachelors Degree and 1 year experience

PREFERRED QUALIFICATIONS:

• Knowledge of GIS concepts and ArcGIS software

• Experience with virtualized cloud servers

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

ADA and Other Requirements
Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

Physical Requirements:
Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
Adequate vision hearing and speech required

Sensory Requirements:
Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for gathering requirements and entering data and information
Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain
Comprehensive of written information in work related documents
Ability to hear understand and distinguish speech

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.