Senior Informatic Technical Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
MAIN PURPOSE OF THE ROLE
Manage the day-to-day operations of a customer service team that responds to enquiries of a technical or complex nature so that all enquires are resolved quickly and competently and in a manner which enhances the organizations customer relationships.
MAIN RESPONSIBILITIES
Plan prioritize and schedule the teams activities and resources to ensure continuity of service.
Ensure that customer service staff use databases or other computerized systems to maintain accurate and up-to-date customer
service records.
Monitor the status of customer service activities to identify problem areas and adapt procedures to improve the overall
performance of the team.
Analyze customer enquiries to identify recurring user problems recommend solutions and to identify areas where customer
service can be improved.
Develop problem solving guidelines checklists or other materials to assist customer service staff to respond to enquiries that are
recurring or routine.
Lead direct evaluate and develop customer service staff to ensure that the teams resources are used effectively and that work
schedules and targets are met.
QUALIFICATIONS
Education Level Major/Field of Study or Equivalent
Associates Degree ( 13 years)
Experience/Background
Minimum 4 years
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Thailand > Bangkok : Q-House Lumpini Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Yes
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck or a powered piece of material handling equipment
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
