Digital Product Operations Coordinator

Carol Stream, IL - USA

Yearly Salary: USD 50000 - 65000

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

For more than 60 years Tyndale has helped readers discover the life-giving truths of Gods Word. Today were one of the largest independently owned Christian publishers in the world. Though our business has grown our mission remains the same: to open Gods Word to as many as possible in language they can relate to and understand.

Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform were seeking a Digital Product Operations Coordinator to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. Youll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals.

What Youll Do

Customer Experience & Support

Build customer support processes documentation and tools from the ground up
Analyze customer feedback for product insights and improvement opportunities
Coordinate with engineering on Zendesk integration for ticketing and knowledge management
Manage and serve as primary digital product customer advocate
Interface with Tyndales customer service team to handle digital product escalations

Product Operations & Quality

Review and approve app updates against development tickets for functionality and design compliance
Monitor product analytics to track app health user engagement and growth metrics
Manage sprint planning tracking and execution coordination with offshore engineering team
Attend daily stand-ups and weekly sprint planning/review meetings
Ensure quality standards across all digital product releases

Content & Partnership Coordination

Manage content pipelines for Filament including reading plans video content and interactive visuals
Coordinate localization efforts with international partners (internal and external)
Oversee edition management for new print Bible integrations
Maintain content calendars and coordination with marketing & app releases
Coordinate with external product partners for content delivery and support

Process & System Development

Build operational documentation for customer-facing features and internal processes
Optimize Filament CMS workflows and user experience improvements
Manage email lists surveys and user engagement tools
Identify and implement analytics tools and reporting frameworks
Create scalable operational systems to support rapid growth

Skills and Qualifications Needed

Required Qualifications

Proven skill in operational coordination and execution across technical content or customer-facing domains
Active user of AI for increased productivity skill enhancement and experimental learning
Strong analytical skills with experience using data to drive decisions
Excellent written and verbal communication skills
Detail-oriented with ability to manage multiple projects simultaneously
Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as Gods Word and agreement with our Statement of Faith

Preferred Qualifications

Bachelors degree or equivalent experience
Experience with digital products mobile apps or SaaS platforms
Familiarity with project management tools and agile methodologies
Customer support or customer success experience
Experience coordinating with technical teams or vendors

After an initial training period this role is open to a hybrid work schedule which means youll be given the flexibility to split time between working from home and in the office.

We want to hear more about you and what makes you a great fit for this particular role at Tyndale so we highly recommend including a personally written cover letter that shows us the things that a resume and keyword generator cannot.

Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at hiring range for this position is $50000 to $65000 annually. Actual offers will take into consideration the candidates education experience industry knowledge technical skills and other relevant factors. A summary of Tyndales comprehensive benefits can be found here: Experience: