Partner Success Manager

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Partnerships and integrations are key to what we do at School Solutions. Reporting to the Strategic Partnership Manager the Partner Success Manager (PSM) will map partner capabilities and priorities with School Solutions Products team goals and strategies to meet/exceed revenue targets; drive quarterly business reviews with key service partners and Products leadership; work with partners to build mutually agreeable success plans; and ensure adherence to plans. The PSM will serve as the primary business contact for strategic partners identify improvement opportunities and advocate partner needs and goals within School Solutions.

What Part Will You Play

• Works in partnership with the Strategic Partnership Manager on various initiatives and partnerships. Provides support of on-going management and maintenance of Strategic Partner programs.
• Drives operational deliverables using and creating necessary tools to ensure success.
• Accountable for managing complex partners in delivering MySchoolBucks platform payments to clients to include playing a role on cross-functional partner delivery teams developing and maintaining relationships with partners to help optimize business opportunities with integration and referral partners.
• Supports due diligence and the planning and implementation of strategic business development objectives major segment initiatives and key partnerships and alliances pursuant to the mid- to long-range strategic plans of the segment and enterprise. Develops relationships with business leaders internally and externally.
• Helps maintain an executive plan (playbook) for each Strategic partner to include: briefings of the partnership and product offering(s) strategic plans that align with the school solutions team overall roadmap revenue forecast (legacy and new).
• Works with product managers sales relationship management teams consultants and internal and external partners to align growth strategies product marketing positioning objectives pricing strategies partnerships communications industry events and/or strategies for products and services.
• Participates in identifying key business opportunities through current or prospective partners supports the refinement of strategies and highlights new technologies partnerships and start-ups that result in the development and delivery of new products and services. Advises in companys ability to improve current solutions process and due diligence provide innovative new solutions in a timely manner to drive the success of our clients and their customers. Assisting in complex analysis of data requests and facts. Solves moderately complex problems which typically deviate from established procedures.
• Proactively builds relationships and facilitates productive round table discussions with critical divisions and/or segments third party vendors suppliers and business partners to support building strategic relationships to address supplier issues internal stakeholder relationships and contract renewal negotiations. Reviews maintenance agreements for additional cost savings opportunities and conducts analysis to create negotiation strategies to approach contract renewal with highly dependent and concentrated suppliers.
• Manages partner performance through all verticals of the enterprise and its affiliates. Recommends process improvements to senior leadership team.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role

Minimum Qualifications

• Bachelors Degree
• Relevant Experience or Degree in: Computer Science or Business equivalent field from an accredited university is required; however relevant experience in lieu of a degree may be considered.
• Typically a minimum of 6 years
• Experience in partnerships management preferably in Edtech or Fintech industry.

Preferred Qualifications

• Partnership experience in Edtech K-12 or Higher ED

What Are Our Desired Skills and Capabilities

• Skills / Knowledge - Having wide-ranging experience uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. Having ownership of a sub-function account or matrix management responsibilities applies knowledge to meet goals maintain relationships propose opportunities to expand the business and lead matrix teams. Some barriers to entry exist at this level (e.g. dept./peer review).
• Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
• Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).

At Global Payments our vision is to be Champions of Inclusion. We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment access opportunity and advancement for all team members. We believe all team members should be able to bring their true authentic selves to the workplace and feel accepted engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

This position is eligible to be considered for remote hiring anywhere in the USA.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .