Sales Support
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Job Location:
Louisville, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
Company Overview
Foundation Building Materials (FBM)is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation quality and customer satisfaction FBM provides a wide range of construction products and services to contractors and builders. Based in California FBM has more than 7000 Employees and 400 Locations across the United States and Canada. FBMs Core Values of Safety First Customer Driven Valuing Our People Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Overview
Position Overview
At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry! The Sales Support Specialist will play a key role in expanding our sales activities to support our fast-growing business. This position will serve as a point of contact for sales representatives with queries about products orders job quoting vendor pricing and deliveries along with providing general support for the Sales Team. The ideal candidate will need to be detail and goal-oriented and have deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team we would like to meet you. Ultimately you should be able to contribute to high quality customer service and achieve sales targets.
Responsibilities and Qualifications
Key Responsibilities
- Input customer quotes
- Request quotes from vendors
- Obtain submittals and vendor safety information
- Contact sales team and customers to obtain missing information.
- Communication & Collaboration
- Communicate important feedback to sales operations and management.
- Provide excellent customer support through knowledge of our products and their applications.
- CRM & Data Management
- Manage and update our CRM program
- Product Knowledge & Training
- Continuously improve and maintain in-depth product knowledge
- Participate in product training to learn more and stay up to date with product knowledge.
- Support Our Foundation in the stated areas of Safety Customer Focus Teamwork Integrity and being a Company of Choice for both employees and customers.
- Other duties may be assigned.
Qualifications
- Experience as a sales administrator or sales support position
- Experience with CRM software
- Proficient with Microsoft office products
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Must have strong communication skills
- Must have the ability to work with multiple people to reach a resolution
- Working knowledge of FBM and the SBP industry is preferred
- Able to work 40-50 hours per week
Compensation and Benefits
Reports To
Sales Manager
Benefits
At FBM were committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness Hospital Indemnity Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
Equal Opportunity
Statement
Foundation Building Materialsis an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs job requirements merit and individual qualifications without regard to race color religion sex sexual orientation gender identity or expression national origin age disability status genetic information veteran status or any other characteristic protected by federal state or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed please contact Human Resources at
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construc ... View more
