International Sales Support Assistant

• Overseeing the recertification process which includes sending and reviewing application forms to existing customers contacting clients and ensuring follow-ups within the timeline defined by QIMA.

• Generating quotes for new clients and providing support to the Business Development Managers (BDMs).

• Sending emails containing certification contracts.

• Assessing the compliance of sales documents and forwarding them to the scheduling department for audits.
• Organizing and archiving electronic documents efficiently.

• Assisting customers with inquiries related to the QIMA services

• Handling incoming phone calls with professionalism.
• Contributing to the creation of basic reports upon request.
• Creating and managing potential in the Zoho system ensuring that all information is correct and up to date.
• Recording all activities in Zoho (emails calls) to ensure accurate tracking.
• Registering interactions with existing and potential clients to maintain comprehensive records.

• Verifying client information to maintain accurate data across all systems (QIMA systems Zoho QIMACert).

• Creating Sales Orders in NetSuite as requested.

• Engaging in ongoing education through technical classes and seminars to enhance knowledge of services provided by QIMA.

• Performing additional related tasks as necessary at the discretion of management.

Qualifications :

• A minimum of 6 months of demonstrated experience in a sales/customer service role.
• A college degree in any field.
• Fluency in English both spoken and written is essential.
• Exceptional customer service skills and a commitment to providing outstanding customer experiences.
• Should exhibit passion in creating and nurturing relationships with clients.
• Proven negotiation capabilities and problem-solving skills.
• An ability to thrive in a team environment exhibiting effective collaboration and communication with team members.
• Superior organizational skills with a capacity to manage competing priorities effectively exhibiting a keen understanding of task importance.
• Excellent communication capabilities in both written and verbal formats complemented by a proven ability to adhere to strict deadlines.
• Physically capable of maintaining a 40-hour work week.
• Computer literate with an intermediate-level proficiency in Microsoft Office Google applications data entry and file management.

Remote Work :

No

Employment Type :

Full-time