L2 Production Support Engineer (Java, SQL, Linux)

Important Information

Location: São Paulo
Job Mode:Full-time
Work Mode: In-Person

Job Summary

We are seeking an experiencedSupport Engineer L2 to execute on support issues while also building out the function and automating resolution of repeat this role you will work directly with Java Linux SQL. Youll be hands-on and equally strong in communicationfacilitating technical discussions translating business needs into technical plans and ensuring we commit secure scalable and highquality solutions.

Responsibilities and Duties

• Investigate and drive support resolution with senior external clients internal stakeholders and other Marquee engineering teams;
• Serve as point of escalation for support issues from Marquee Helpdesk (L1);
• Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
• Develop and mature the SRE strategy to ensure scalability reliability and performance of our platforms;
• Automate manual processes to increase efficiency and reduce risk;
• Troubleshoot and resolve complex technical issues collaborating with cross-functional teams as needed;
• Work closely with the engineering team to drive resolution of client issues;
• Participate in on-call rotations and respond to incidents as needed;
• Continuously improve processes and systems to increase reliability and reduce risk;
• Influence and suggest improvements on roadmap for enhancing Marquee client experience;
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams.

Essential Skills

• Experience on SDLC/Devops LINUX system platforms;
• Good Linux Scripting/Development skills - JAVA Python (any);
• Good knowledge in technologies like Autosys/Job scheduling systems like CRON NIS Apache Tomcat any RDBMS like DB/ MS-SQL/Oracle/Sybase Public/Private Cloud;
• Good Knowledge of SDLC CVS SVN GIT Maven GITLAB Docker and Jenkins;
• Knowledge of Devops dependencies - code review builds repositories packages distribution;
• Knowledge of config management - chef puppet ansible and related languages . groovy go json yml ini (any);
• Must be willing to work in rotational shifts.

Highly Desirable Skills

• Having worked in environment supporting 10000 servers a plus;
• Multiple Application Support Experience a plus;
• ITIL and ITSM experience a plus;
• Global clients facing Support team experience a plus;
• Able to work within a Global team prior experience a plus;
• Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.

At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.

Required Experience:

IC