L3 Production Support Engineer (Java, SQL, Linux)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Important Information
Location:São Paulo
Job Mode:Full-time
Work Mode:In-Person
Job Summary
We are seeking an experiencedSupport Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat this role you will work directly with Java. Youll be hands-on and equally strong in communicationfacilitating technical discussions translating business needs into technical plans and ensuring we commit secure scalable and highquality solutions.
Responsibilities and Duties
- Investigate and drive support resolution with senior external clients internal stakeholders and other Marquee engineering teams;
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
- Develop and mature the SRE strategy to ensure scalability reliability and performance of our platforms;
- Automate manual processes to increase efficiency and reduce risk;
- Troubleshoot and resolve complex technical issues collaborating with cross-functional teams as needed;
- Work closely with the engineering team to drive resolution of client issues;
- Participate in on-call rotations and respond to incidents as needed;
- Continuously improve processes and systems to increase reliability and reduce risk;
- Influence and suggest improvements on roadmap for enhancing Marquee client experience;
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams.
Essential Skills
- Bachelors degree in computer science Information Technology or related field;
- Experience in L3 support or similar roles;
- Strong proficiency in JAVA programming and application support (Rest api servlet JavaScript/html jsp jdbc struts Hibernate Spring);
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
- Proficiency with Linux-based operating system commands and utilities;
- Strong ability to debug application issues to identify the underlying root cause;
- Good exposure using AI models in support function;
- Advanced level experience to work with multi server/Tier: Tomcat Jbosss WebSphere and Weblogic servers;
- Advanced hands-on experience in Database (DB2 Oracle and Sybase.. etc);
- Advanced Unix and scripting (shell/perl);
- Advanced experience on using Git Jenkins.
Highly Desirable Skills
- Experience with AWS Cloud (EC2/Lambda Amazon CloudWatch IAM S3 RDS & DynamoDB/MongoDB) in to Support function;
- Familiarity with CI/CD pipelines and DevOps practices.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.
At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.
Required Experience:
IC
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
