Banking Industry Go-to-Market Leader – India

To accelerate our next phase of growth in India ServiceNow has expanded its dedicated Financial Services Industry (FSI) organization. We are building a team of collaborative leaders who are passionate about transforming Indias rapidly evolving financial sector through ServiceNows digital workflow data and AI platform.

Join a team reshaping Indias Financial Services landscapepartnering with the countrys largest banks insurance providers NBFCs payment companies market infrastructures and its most innovative fintechs. We continuously evolve we are passionate about our product and we live for our customers. We set high expectations and a career at ServiceNow means continuously challenging yourself to raise the bar.

We are seeking a Banking Industry Go-to-Market Leader for India to drive our FSI GTM strategy and execution across the Indian market. This senior role assumes leadership of ServiceNows Banking GTM for India while collaborating across Asia Pacific & Japan to develop regionally aligned strategies and execution frameworks.

You are an expert in Indias Banking and Financial Services ecosystemwith deep understanding across Retail Banking SME/Commercial Banking Corporate/Wholesale Banking Payments NBFCs Digital Lending and Financial Market Infrastructure. You understand Indias technology architecture across application workflow data fabric and integration layers.

You have strong knowledge of core banking processes digital channel ecosystems lending platforms risk & compliance systems and Indias unique regulatory environment (RBI frameworks SEBI IRDAI NPCI). You bring a compelling technical and architectural vision of how ServiceNow can transform Indias financial ecosystem and enable operational excellence AI-enabled workflows resilience and compliance.

You will collaborate with customers partners and internal product and engineering stakeholders to shape solution architectures and strategic programs. You will guide pre-sales teams to deliver industry-aligned solutions shape solution roadmaps and accelerate the adoption of ServiceNows workflow data AI and integration capabilities across Indias FSI landscape.

You will also build and lead a high-performing team of FSI domain specialists who will drive meaningful growth across Indias banking sector.

What you get to do in this role

Field & Partner Enablement

• Enable internal pre-sales teams SI partners and ISV partners on Banking and broader FSI use cases relevant to Indias ecosystem.
• Establish a Banking Industry Community of advocates aligned to ServiceNows value proposition including operational resilience workflow automation AI governance customer service modernization risk & compliance transformation and digital operations.

Customer Engagement

• Partner with Indian banks NBFCs fintechs and payment institutions to understand their transformation priorities (digital lending core modernization operational resilience regulatory compliance risk modernization AI adoption).
• Co-create value-based solutions leveraging deep process knowledge across India-specific banking workflows: onboarding KYC/AML lending collections payments customer lifecycle management risk and operations.
• Shape new use cases aligned to Indias regulatory and market dynamics (e.g. RBI compliance automation data lineage & governance AI controls TPRM payments resilience digital lending operations).

Market-Facing Leadership

• Represent ServiceNow India at industry forums (e.g. RBI events NASSCOM IBA FICCI fintech summits).
• Build and grow executive relationships with CxOs CIOs COOs CROs and Heads of Digital/Operations/Technology at Indias top financial institutions.
• Present to large customer audiences and influence industry stakeholders.

Team Building

• Build and lead a team of high-performing FSI domain specialists for India.
• Drive strong collaboration between sales customers partners and global FSI stakeholders.
• Develop repeatable GTM motions and playbooks for India.

Qualifications :

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 12 years of relevant experience OR advanced degree with 10 years including at least 7 years in technical advisory or sales roles serving the Banking or Financial Services industry in India.
• Strong knowledge of Indias Banking ecosystem across PSU private banks NBFCs digital banks payment institutions and fintechs.
• Experience building and leading high-performing GTM or domain specialist teams.
• Strong experience working with ServiceNow customers including understanding of ServiceNow architecture workflow design data fabric AI integration and platform extensibility.
• Proven ability to work closely with sales teams as a senior industry expert and contribute to account strategy and deal progression.
• Ability to provide thought leadership and collaborate with internal ServiceNow product teams.
• Demonstrated ability to engage and influence multiple levels within customer organizations (LOB leaders CIOs COOs CROs CEOs enterprise architects).
• Ability to travel across India and APJ as required (up to 50%).
• Strong executive presence and a track record of building long-term customer relationships.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time