Assistant Manager- Accounts Payable- REF89099S
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Job Summary
Key Responsibilities
Client Engagement & Escalation Management
Serve as the first point of contact for client engagement and issue escalation.
Build and maintain strong professional relationships with client stakeholders.
Establish effective communication channels to report recurring issues and highlight exceptions.
Ensure timely escalation and resolution of critical client concerns.
Process Improvement & Operational Excellence
Identify propose and drive improvement initiatives to enhance process efficiency and effectiveness.
Apply process improvement methodologies to eliminate root causes and prevent issue recurrence.
Collaborate with transformation teams to implement and sustain process enhancements.
Track and analyze trends anomalies and performance gaps to drive continuous improvement.
SLA KPI & Governance Management
Monitor manage and ensure adherence to agreed SLAs and KPIs.
Implement governance frameworks to ensure operational compliance and performance transparency.
Review performance metrics regularly and initiate corrective actions as required.
Team Leadership
Lead coach and develop a team to meet operational and client objectives.
Foster a collaborative and high-performance team environment.
Guide teams through change initiatives and process transitions.
Functional & Domain Experience
Relevant experience should include exposure to the following areas (based on role requirements):
Invoice Processing
Exception Handling
Vendor Master Management
Helpdesk / Service Desk Operations
Open Item Remediation
GR/IR Analysis and Follow-ups
T&E / Concur
Payments Processing
Procurement Support
SAP knowledge: Mandatory
SAP exposure: Strongly preferred
Core Competencies
Account Management
Maintains strong working relationships with client counterparts.
Demonstrates professionalism reliability and client advocacy.
Proactively communicates operational issues and escalations.
Customer Orientation
Understands role expectations and delivers consistently against client requirements.
Responds effectively to changes customer requests and evolving priorities.
Communicates clearly with customers regarding issues findings and resolutions.
Actively incorporates customer feedback and drives action plans based on Voice of Customer insights.
Analytical Thinking & Problem Solving
Solves routine operational issues by identifying underlying causes.
Defines both immediate and long-term solutions to prevent recurrence.
Analyzes data trends and cause-effect relationships to identify anomalies.
Leads implementation of corrective and preventive actions.
Communication & Influencing Skills
Participates actively and constructively in team and client meetings.
Communicates ideas clearly and concisely both verbally and in writing.
Anticipates areas where support alignment or influence is required.
Influences stakeholders using data facts and well-reasoned viewpoints.
Qualifications :
BBA BCOM MBA MCOM
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Account Payable
- Data Entry
- Customer Service
- GAAP
- QuickBooks
- Office supply
- General Ledger Accounting
- Finance
- Accounting
- Excel
- ACH
- Reporting
- Financial statement
- ADP
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
